Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Assumpta Umugwaneza Kamikazi

Warsaw

Summary

I bring a strong academic background and a passion for accounting, financial analysis and strategy. I have developed solid analytical skills through coursework and academic competitions, including experience in financial modeling and data analysis. I am highly motivated, detail-oriented, and able to thrive in fast-paced environments. I am eager to apply my knowledge and skills to contribute to the success of your organization as a finance and accounting expert, and I am committed to continuous learning and professional development in the field.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

CCIG GROUP
05.2022 - Current


  • Worked in Airline related customer service.
  • Answered customer telephone calls, emails and complaints promptly to avoid on-hold wait times.
  • Managed over 50-80 calls , 15-40 emails per day.
  • Processed refunds and compensation to different payment methods.
  • Managed customer bookings i.e additional/removal of services, updating account details, checking account vouchers and credits.
  • Learned fast and well new procedures introduced to make the project more efficient.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Arts - Accounting And Finance

University of Economics And Human Sciences
Warsaw, Poland
07.2024

Skills

  • Software proficiency (excel, word, teams etc)
  • Data analysis
  • Effective communication
  • Customer Service
  • Use of SkySpeed, Navitaire and Salesforce platforms
  • Data Entry

Languages

English
Advanced
C1
French
Elementary
A2
Polish
Beginner
A1

Timeline

Customer Service Representative

CCIG GROUP
05.2022 - Current

Bachelor of Arts - Accounting And Finance

University of Economics And Human Sciences
Assumpta Umugwaneza Kamikazi