Attila TÜCSÖK
Bydgoszcz,Poland
Overview
21
21
years of professional experience
Work history
IT technician
NATO
Bydgoszcz, Kujawsko-Pomorskie
07.2021 - Current
- Troubleshot various incidents related to hardware, networks and software faults.
- Arranged computers, routers and printer to achieve proper workstation.
- Managed and maintained user accounts, permissions and security settings in Active Directory.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Answered user questions about hardware and software operation to help resolve problems.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Installed new software for users and monitored version and patch update requirements.
- Worked with internal teams to provide technical support and guidance on company equipment.
- Collaborated with engineers, technicians and maintenance personnel to complete projects.
- Worked within all specifications and requirements to complete high-quality technical projects.
Service Desk Technician
NATO/Hungarian Army
Székesfehérvár, Fejér
04.2012 - 07.2021
- Built up smaller or larger network according to requirements during NATO exercises.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Tested function of peripheral equipment.
- Troubleshot various incidents related to hardware, networks and software faults.
- Setup, configured, and troubleshot Microsoft 365 applications.
- Installed new software for users and monitored them.
Signal Technician
Hungarian Army
Székesfehérvár, Fejér
05.2004 - 04.2012
- Removed and replaced worn and damaged components to reduce risk of breakdowns.
- Replaced worn and defective parts and wiring to restore equipment function.
Education
CCNA 200-301 - Network Infrastructure
Self Education
Bydgoszcz 10.2024 -
Metal industry quality assurance technician - Metal Industry
Öveges József Szaképző Iskola És Gimnázium
Balatonfüzfő 09.1997 - 06.2003
Skills
- Knowledge of operating systems
- IT consultation
- Incident reporting mechanism
- CIS support
- Network deployment and maintenance
- IT ticketing systems
- Active Directory
- IT help desk services
- Customer Service
- Team Leadership
- Microsoft Office Suite
- Communication
- Cultural awareness
Languages
English
Intermediate
Projects
September 2017. – January 2018.
Resolute Support, Signal Support Group
Kabul, Afghanistan, International Airport
Service Desk, Staff Assistant, Team Leader
Leads and manages Service Desk to ensure the maximum effectiveness and user satisfaction. First Point of Contact for end users submitting requests for assistance, resolve Level 1 user CIS problems/issues. Manages ticketing system queue according to priority. Sets-up and termination of user LAN/WAN and email accounts. Dispatches to provide second level support to common application and OS related issues to end users. Active directory management. Supervises the technical aspects of the Service Desk and oversee corrective actions for all service requests. ITIL v3 based IT service management, incident management and change management.
July 2013. – January 2014.
KFOR Headquarter
Kosovo, Pristina
Help Desk, ADP technician
To conduct hardware and software troubleshooting and maintenance of workstations. Install any software, including operating system to workstations. Perform system administrator duties. ITIL v3 based IT service management, incident management and change management. Active directory management. Manages ticketing system queue according to priority.
Certificates
CCNA 200-301 in progress (Expected - 04-2025)
CCNA Introduction to Networks (On-line) 2024
Network Configuration and Troubleshooting (On-line) 2024
DCIS CALI IS Administrator 2023
NRF DCIS (Dragonfly) IS System and Service Desk 2022
MD-100: Modern Desktop Administrator 2020
MD-101: Modern Desktop Administrator 2020
Microsoft Office-Streamlining Tasks for Improved Productivity 2014
BMC Service Desk Express 9.x: Administering 2015
ITIL Foundation V3 2015
LTI 962 Windows Server 2008 Active Directory Domain Services: Hands-On 2015
Hands-on PC Configuration and Troubleshooting 2014
NATO Exercises
Steadfast Cobalt 2023
Test Coordinator - Worked closely with cross-functional teams to ensure test objectives aligned with operational requirements. Provided detailed reports and feedback to improve IT infrastructure and application resilience.
Timeline
CCNA 200-301 - Network Infrastructure
Self Education
10.2024 -
IT technician
NATO
07.2021 - Current
Service Desk Technician
NATO/Hungarian Army
04.2012 - 07.2021
Signal Technician
Hungarian Army
05.2004 - 04.2012
Metal industry quality assurance technician - Metal Industry
Öveges József Szaképző Iskola És Gimnázium
09.1997 - 06.2003
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