Audrey Bikwa
Lublin
Summary
Experienced healthcare professional, prepared for this role with strong emphasis on patient care and clinical skills. Proven ability to work collaboratively within multidisciplinary teams, adapting to changing situations with ease. Excels in communication, empathy, and problem-solving to achieve optimal patient outcomes. Reliable and results-driven, with focus on delivering high-quality care and maintaining a positive, supportive environment.
Overview
12
12
years of professional experience
Work History
Health Appointment Booking Consultant
OEX Voice Call Centre
06.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Student Nurse
PARIRENYATWA GROUP OF HOSPITALS
07.2017 - 03.2019
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Performed regular rounds to check on well-being of patients.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
Dental Assistant
Belgravia Dental Practice
04.2013 - 11.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
Bachelor of Science - Nursing
Vincent Pol University
Lublin, Poland07-2024
No Degree - National Diploma in Nursing
Parirenyatwa School of Nursing
Harare, Zimbabwe06-2019
Skills
- Medication and IV administration
- Patient care
- Direct patient care
- Clinical documentation
- Infection control
- Patient assessment
- Patient safety
- Clinical judgment
- Problem-solving
- Active listening
Timeline
Health Appointment Booking Consultant
OEX Voice Call Centre
06.2023 - Current
Student Nurse
PARIRENYATWA GROUP OF HOSPITALS
07.2017 - 03.2019
Dental Assistant
Belgravia Dental Practice
04.2013 - 11.2015
Bachelor of Science - Nursing
Vincent Pol University
No Degree - National Diploma in Nursing
Parirenyatwa School of Nursing
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