Austin Stocking

• Led end-to-end delivery of cloud migration services, specializing in enterprise-scale email and data migrations (Exchange, PST, Enterprise Vault) to Office 365 ensuring seamless transitions and minimal downtime.
• Managed project timelines, stakeholder communications, and client expectations, successfully delivering high-quality solutions on time.
• Authored technical documentation and training materials for clients and internal teams, improving knowledge transfer and empowering customers to independently manage their cloud environments.
• Supported multiple concurrent projects for diverse clients, effectively prioritizing tasks and adapting to changing requirements in fast-paced environments.
• Developed PowerShell scripts and automation processes to handle repetitive tasks.
• Monitored ongoing migrations using specialized tools, proactively identifying issues and resolving them before they impacted project timelines or client operations.

• Deliver superior technical support to customers via email and occasionally phone, ensuring high levels of satisfaction and issue resolution.
• Collaborate with software development team to identify and resolve errors and bugs in newly released versions.
• Test reported bugs and fixes in demo environment, providing detailed feedback to development team to improve product quality.
• Create and maintain customer-facing knowledge base articles and documentation to improve customer self-help and reduce support inquiries.
• Follow up with clients to ensure optimal satisfaction following support engagement and problem resolution, building strong relationships with clients and fostering customer loyalty.

• Served as a subject matter expert on tenant-to-tenant migration projects (Cloud to Cloud and On-Prem to Cloud), performing migrations (including Exchange, Teams, OneDrive, and SharePoint) for customers as part of managed services.
• Successfully completed dozens of migration projects.
• Researched and resolved complex issues discovered during migrations, including analyzing logs and network traffic to identify and troubleshoot problems.
• Collaborated with Developers, Product Owner, and consultant teams to provide product enhancements based on managed migration project experience.
• Wrote and reviewed KB articles to help customers resolve issues independently and improve the overall knowledge base.
• Created and performed workarounds to ensure successful migrations, including developing custom scripts and automation tools.
• Worked extensively with SQL, Azure, Service Bus, Excel, and other tools to manage and manipulate data, streamline migration processes, and troubleshoot issues.

• Mentored and coached fellow technicians to help them efficiently resolve issues and improve their performance.

• Communicated technical information to non-technical individuals in a clear and concise manner to promote better understanding.

• Provided patient and courteous support to end-users, guiding them through troubleshooting tasks.

• Managed a team of employees to deliver high-quality customer service and exceptional food in a fast-paced environment.

• Managed budget implementations, inventory, ordering, employee reviews, training, and schedules.

• Achieved double-digit year-over-year business growth for five consecutive years through effective leadership and management strategies.

• Fostered a positive atmosphere and went above and beyond to ensure each customer received exceptional food and service, resulting in high customer satisfaction and repeat business.