Enziwe Bhebhe
Warsaw
Summary
Motivated and versatile professional with a background in healthcare support, digital marketing, and tech-driven service roles. Recognized for adaptability, quick learning, and strong problem-solving skills. Passionate about continuous growth, adding value to dynamic teams, and delivering high-impact solutions across industries.
Overview
2
2
years of professional experience
Work History
Buyer Support Representative – TikTok Platform
Concentrix
Katowice ,Poland
09.2023 - 03.2024
- Handled a high volume of customer inquiries via live chat and and support ticket systems , providing timely and accurate resolutions related to orders , refunds , exchanges and general service issues .
- Processed after-sale service requests, including arbitration tickets, enquiry tickets, and refund/exchange cases, ensuring all interactions were managed with professionalism and compliance to TikTok’s service standards.
- Maintained up-to-date knowledge of platform policies, product guidelines, and standard operating procedures to deliver efficient, policy-aligned assistance.
- Provided detailed information on after-sales processes and available services to help users navigate the TikTok Buyer Service platform smoothly.
- Listened attentively to customer concerns, asking targeted follow-up questions to clarify issues and deliver effective, personalized solutions.
- Supported the fulfillment of customer orders by liaising with internal systems and ensuring all information submitted via customer-written tickets was handled accurately and efficiently.
- Delivered first-class service by anticipating customer needs, maintaining a positive and empathetic tone, and ensuring satisfaction with every interaction.
Affiliate Marketing Specialist (Remote)
MaxBounty
02.2023 - 08.2023
- Promoted third-party products through digital platforms, earning commissions based on successful conversions.
- Applied social media marketing strategies to identify and engage niche audiences across Instagram, Facebook groups, and Quora Digest.
- Leveraged digital communication and content strategies to generate traffic and drive product sales.
- Developed persuasive marketing content and maintained engagement with online communities to build trust and increase click-through rates.
- Gained hands-on experience in performance-based marketing, digital targeting, and online branding techniques.
Junior Software Tester and QA Assistant
Bulawayo Software
Bulawayo, Zimbabwe
01.2022 - 01.2023
- Tested healthcare-related software solutions designed for hospitals and pharmacies to ensure they functioned correctly and met usability standards.
- Identified bugs, performance issues, and functional errors, and communicated detailed findings to the programming team to support debugging and software improvement.
- Contributed to coding tasks and participated in early-stage development reviews, offering suggestions for system enhancement and user experience improvements.
- Provided technical support to healthcare institutions, including hospitals and pharmacies, helping them resolve software-related issues and improve paperless documentation processes.
- Assisted management with recruitment processes by filtering and evaluating job applications to shortlist top candidates for interviews.
- Entered and updated sensitive client and institutional data accurately, contributing to database integrity and administrative efficiency.
- Developed practical skills in quality assurance, client communication, data management, and multi-functional team collaboration within a health-tech environment.
Education
Bachelor - International Business Management
University of Economy
BydgoszczSkills
- Software Testing and Quality Assurance
- Bug Identification and Reporting
- Data Entry and Documentation
- Microsoft Excel and Office Suite
- Customer Service and Support
- Live Chat and Ticketing System Proficiency
- Conflict Resolution
- Problem Solving
- Effective Communication
- Teamwork
- Adaptability
- Native-level English Proficiency
- Digital Marketing
- Time Management
- Empathetic Listening
Additional Information
Independent Forex Trader and Mentor
Deriv Broker | Mar 2021 – Present
- Continuously self-educated on global markets and trading strategies to optimize performance.
- Developed strong decision-making, patience, and risk-assessment skills in a fast-moving market.
- Conduct personalized training sessions to equip mentees with skills in chart analysis, entry/exit strategies, and emotional discipline.
- Continuously study market conditions and global financial trends to refine trading approach and stay competitive.
I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
Buyer Support Representative – TikTok Platform
Concentrix
09.2023 - 03.2024
Affiliate Marketing Specialist (Remote)
MaxBounty
02.2023 - 08.2023
Junior Software Tester and QA Assistant
Bulawayo Software
01.2022 - 01.2023
Bachelor - International Business Management
University of Economy