Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayazhan Zhakypkazy

Ayazhan Zhakypkazy

Krakow

Summary

I’m an empathetic and detail-oriented professional with international experience in client support, AI training, and content moderation across Europe and Central Asia. I’ve worked on improving AI tools by training and fine-tuning models in Kazakh and Russian languages, helping them better understand real human context and communication.I value clear processes, honest communication, and teamwork and I naturally look for ways to make systems more efficient and people’s work easier.My goal is always to keep things organized, maintain a positive attitude, and deliver results with accuracy and professionalism.

Overview

5
5
years of professional experience

Work History

AI Data Trainer

Telus International
Remote
10.2025 - Current
  • Developed training datasets for AI models to enhance machine learning accuracy.
  • Evaluated and annotated data samples to ensure high-quality inputs for algorithms.
  • Collaborated with cross-functional teams to refine model performance and user experience.
  • Implemented quality assurance processes to maintain data integrity and consistency.

Client Support

Teleperformance
Tbilisi, Georgia
02.2025 - 10.2025
  • Reviewed and assessed user-generated content on YouTube, ensuring compliance with community guidelines.
  • Managed high volumes of content review tasks efficiently in a dynamic environment.
  • Translated videos from Kazakh and Russian to English for accessibility.

Senior YouTube Content Reviewer

Teleperformance
Krakow, Poland
03.2022 - 10.2024
  • Train and fine-tune AI models to improve content understanding and ensure accurate responses to user interactions on TikTok.
  • Review and annotate TikTok content, providing feedback to enhance the AI's understanding of videos, text, and user behavior.
  • Conduct quality assurance on AI-generated outputs, identifying areas for improvement to enhance content relevance and accuracy.
  • Collaborate with cross-functional teams, sharing insights to refine AI systems and improve content recommendations for users.

Technical Support

LLP QazCloud
Astana, Kazakhstan
09.2020 - 10.2021
  • Provided technical assistance to users through various support channels.
  • Maintained IT systems, conducted troubleshooting, and optimized operational efficiency.

Education

MBA - International Business Management

Akademia WSB in Krakow
Krakow
02.2024

BBA - Financial Management

Central Asian University
Almaty, Kazakhstan
08.2019

Skills

  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking

Languages

Kazakh
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
Polish
Intermediate (B1)

Timeline

AI Data Trainer

Telus International
10.2025 - Current

Client Support

Teleperformance
02.2025 - 10.2025

Senior YouTube Content Reviewer

Teleperformance
03.2022 - 10.2024

Technical Support

LLP QazCloud
09.2020 - 10.2021

MBA - International Business Management

Akademia WSB in Krakow

BBA - Financial Management

Central Asian University
Ayazhan Zhakypkazy