Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Aydemir Yilmaz

Aydemir Yilmaz

Customer Support Representative
Warsaw

Summary

Motivated and adaptable individual with a keen interest in securing an entry-level position in B2B sales, banking, customer service, or data analytics. Demonstrates a track record of providing exceptional customer support, strong interpersonal skills, and proficient written and verbal communication abilities in English. Enthusiastic about advancing career prospects and making meaningful contributions to a collaborative and dynamic team environment.

Overview

3
3
years of professional experience
25
25
years of post-secondary education
3
3
Languages

Work History

Customer Support Representative

Master Smash Burger
01.2025 - 06.2025
  • - Crafted and assembled 100+ burgers per shift, ensuring consistent quality and adherence to recipes.
  • - Delivered outstanding service to up to 50 customers per hour, earning 95% positive feedback.
  • - Processed orders with 99% accuracy, improving peak-hour efficiency by 15%.
  • - Maintained sanitation standards, passing all health inspections with zero violations.
  • - Supported team workflow, boosting order fulfillment speed by 20%.

Manager

Am Am Kebab
01.2024 - 01.2025
  • - Managed daily operations and staff schedules.
  • - Handled customer complaints with professionalism and efficiency.
  • - Supervised employees during peak hours, ensuring smooth service.
  • - Maintained stock and liaised with suppliers.

Customer Support Specialist

Heroes of Support
08.2023 - 01.2024
  • - Provided support via email, chat, and phone with a professional tone.
  • - Diagnosed technical issues and guided users through solutions.
  • - Escalated complex issues and ensured follow-up.
  • - Documented feedback to improve processes.
  • - Worked cross-functionally to enhance service quality.

Barista

Starbucks
05.2022 - 05.2023
  • - Delivered excellent customer service in a high-volume setting.
  • - Prepared beverages to strict company standards.
  • - Quickly resolved customer issues.
  • - Maintained hygiene and safety compliance.

Education

Bachelor of Arts - English Philology

Wszechnica Polska University
Warsaw
04.2001 - 01.2026

Skills

Negotiation

Problem Solving

Teamwork & Communication

Computer Literacy

Microsoft Excel & Google Sheets (Basic-Intermediate)

Google Docs & Online Collaboration Tools

Customer service excellence

Customer success management

Report generation

Written communication

Python (Basic Level)

Hobbies

Video Games, Languages, History

Timeline

Customer Support Representative

Master Smash Burger
01.2025 - 06.2025

Manager

Am Am Kebab
01.2024 - 01.2025

Customer Support Specialist

Heroes of Support
08.2023 - 01.2024

Barista

Starbucks
05.2022 - 05.2023

Bachelor of Arts - English Philology

Wszechnica Polska University
04.2001 - 01.2026
Aydemir YilmazCustomer Support Representative