High-achieving Credit Controller offering quality-minded and customer-driven approach. Resourceful and skilled professional focused on improving department productivity and streamlining processes for efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Credit & Collection Coordinator
Barry Callebaut Group
Lodz
2025.03 - Current
Lead team of 7 credit analysts responsible for collection & order release in Western Europe region.
Managed to decrease DSO and Overdue vs previous FY - 20%
Assisted in dispute management and approval of payment plans.
Supported month-end closing procedures for accurate reporting.
Assisted in preparation of monthly reports, ensuring transparency in operations.
Coordinated legal actions against defaulters to safeguard company interests.
Resolved escalated issues efficiently, reducing potential damage to customer relationships.
Streamlined financial reporting with advanced software applications.
Credit Control Senior Specialist
Barry Callebaut, Lodz
Lodz
2024.01 - 2025.03
Performed credit management activities for Wester Europe customers
Assisted Credit management Transition in/out for US Market
Improved BDR process by standardizing templates
Provided trainings for new joiners
Supervised MEC activities and providing support
Credit Control Specialist
Barry Callebaut, Lodz
Lodz
2022.01 - 2023.12
Performed Credit management for French market (over 1000 customers)
Streamlined Risk assessment process of new & existing customers
Assisted BDR reporting & ECL calculations FY & HY
Conducted collection & managed AR reconciliation
Analyzed financial statements to identify client viability and risk.
Accounts receivables / (Senior) Process Executive
Infosys BPM, Lodz
Lodz
2020.04 - 2021.12
Performed Cash Application & collection
Supported Credit Management & Reporting
Managed over 50 customers calls per day
Managed customer queries for better relationship management.
Conducted monthly reconciliations to ensure financial accuracy.
Education
Master of Entrepreneurship & Innovation - Management
Lublin University of Technology
Lublin, Poland
/2019 - /2022
Bachelor of Finance - Finance
IHEC
Sfax, Tunisia
/2015 - /2018
Skills
Debt collection strategy
Financial reporting
ERP : SAP / Microsoft dynamics AX
CRM software
MS Excel advanced
Power BI Dashboard
LANGUAGES
Arabic (native)
French (C1)
English (C1)
Polish (A2)
Certification
Certificate in XXXVII International Scientific Symposium:
The role of startups in regional development
“Startup Financing In Tunisia”
Certificate in AgilePM® Foundation by APMG International:
knowledge of the key principles and terminology within Agile Project Management.
Affiliations
video games
sport / football
Traveling and Exploring the world
Timeline
Credit & Collection Coordinator
Barry Callebaut Group
2025.03 - Current
Credit Control Senior Specialist
Barry Callebaut, Lodz
2024.01 - 2025.03
Credit Control Specialist
Barry Callebaut, Lodz
2022.01 - 2023.12
Accounts receivables / (Senior) Process Executive
Infosys BPM, Lodz
2020.04 - 2021.12
Master of Entrepreneurship & Innovation - Management