AYNUR CENDEK

• Validation and order entry of customer purchase orders within defined target
• Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfillment (price discrepancy, credit holds, material exclusion etc)
• Covers order scheduling according customer specific requirements as well as internal stock availability
• Set up, document and maintaining the order entry process for assigned customers
• Acts as an active interface between customer, ISC, Logistics, Transportation,
• Finance and Sales to meet customer expectations, improve the end-to-end cycle
• Constantly facilitates removal / mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and other internal departments
• Performs regular backlog management reporting to address customer requirements vs past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes
• Supports revenue maximization activities (pull-in’s, drop ship, expedite requests) and partners with the demand & forecasting teams to ensure a smooth end of month/quarter closure activities not for 2c
• Supports SAP, Salesforce, InContact and any other necessary system implementation and use
• Builds professional relationship with the counterparts and related functions
• Sharing the knowledge gathered during the KT at sending site with the receiving team.
• Skilled at working independently and collaboratively in a team environment.

• Responsible for the verification and allocation of incoming payments
• Reconciliation on the customers’ accounts
• Collection and customer queries
• Order release, dispute management, following and reporting A/R accruals
• Issuing the intercompany invoices, sales invoices/credit notes
• Preparation weekly and monthly aging and collection reporting
• Preparation credit check report, unposted report, billing invoices report, ICS report
• Creation of SOPs and instruction,
• Support for team members with allocation the payments, issuing the invoices/credit notes and the most challenging customer queries
• Supporting new comers in the teams, sharing knowledge and experience with other team members in order to increase the quality of performance
• Updating customer master data
• Mec activities
• Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
• Skilled at working independently and collaboratively in a team environment.

• Verification of the invoices and credit notes, coding, queries in viret
• T&E and vendor queries in viret, updates in vendor master data
• Verification and allocation of the outcoming payments on the daily basis
• Verification of the invoices and credit notes in PTP and coding of the invoices/credit notes
• Preparation BBCS report, ICS report, chasing, ageing, weekly and monthly closure reporting
• Reconciliation on the vendors accounts
• BA/BS reconciliation, withholding reconciliation
• Responsible for intercompany invoicing, issuing of sales invoices/credit notes
• Matching outgoing payments
• Mec activities
• Supporting new comers in the teams, sharing knowledge and experience with other team members in order to increase the quality of performance
• Knowledge transfer coordinating with back up group
• Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.

• Call taking and dispathing
• Long term planning (FCO and Planned Maintenance)
• Installed base creation, maintenance
• Contract creation, maintenance and billing
• Quation creation
• Time& Material follow up and invoicing
• Order closure
• Reporting of the expenses
• Follow up calibration of engineer tool
• Provided international feedback and introduced improvements on tools and processes
• Deal with customer queries, assisted customers to resolve their disputes and inquires
• Deal with customer services issues, complaints and queries
• Preparation of the documents for visa’s requests
• Managing incoming correspondence and calls
• Communication with the clients via email, phone calls, personal meetings
• Supporting new comers in the teams, sharing knowledge and experience with other team members in order to increase the quality of performance
• Communicated with customers to identify needs and expectations.

· Taking detailed notes and liaising with Managers, Supervisors, and other senior staff

· Preparing documents and updating records

· Observing and learning from experienced staff members

· Providing written responses to customer inquiries

· Learning about conflict resolution and sitting in on disciplinary hearings

· Completing all assigned tasks and assisting with day-to-day operations

· Gaining knowledge of company policies, protocols, and processes

· Superb attention to detail

· Excellent time management skills

· Fulfilling any requirements and meeting goals set out at the start of the traineeship

· Performing office duties

· Creating reports

• Learned new materials, processes, and programs quickly.