Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Ayobami Fasina

Ayobami Fasina

Ząbki

Summary

A final-year computer engineering student who is self-motivated and enthusiastic about providing high-quality technical support, customer success management, IT services, and data analysis. Possess excellent reporting and problem-solving skills and have a proven track record of positively impacting operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Assurance Technician

Lionbridge
05.2022 - 10.2022
  • Tested various software applications on various platforms.
  • Consistently identified bugs and prepared reports for designers and developers.
  • Assisted with administrative tasks such as daily metrics, job scheduling, and creating technical documentation.
  • Collected and analyzed data to identify issues and potential bugs.

IT Support Specialist

Globacom
10.2021 - 08.2022
  • Created help desk tickets, troubleshooted, and resolved desktop issues.
  • Troubleshooting, server support, and customer service.
  • Delivered onsite technical support for employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Sales Representative & Customer Service

Mtn Nigeria, Mobile Telecommunication Network
03.2019 - 09.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Updated customer database on daily basis.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.
  • Maintained sales reports and met monthly quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Computer Engineering

Warsaw Management University
Warsaw, Poland
02.2025

High School Diploma -

Gods Power Int'l High School
Lagos Nigeria
2018

Skills

  • Jira
  • L1 Technical support
  • Communication and Leadership
  • Problem solving
  • Database
  • Zendesk
  • Microsoft Office
  • SQL
  • Confluence
  • Adaptability and flexibility
  • Documentation and Reporting

Certification

  • SQL Certificate, Testdome - 2024
  • Excel Certificate, Testdome - 2024

Languages

Yoruba
Native language
English
Proficient
C2
Polish
Elementary
A2

Timeline

Quality Assurance Technician

Lionbridge
05.2022 - 10.2022

IT Support Specialist

Globacom
10.2021 - 08.2022

Sales Representative & Customer Service

Mtn Nigeria, Mobile Telecommunication Network
03.2019 - 09.2021

Bachelor of Science - Computer Engineering

Warsaw Management University

High School Diploma -

Gods Power Int'l High School

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Ayobami Fasina