Ayoola Adedapo FOWOWE
Lublin
Summary
Background in customer support with a strong emphasis on relationship building and effective communication. Engaged with customers to address inquiries regarding products and services, ensuring clarity and satisfaction throughout the purchasing process. Maintained adherence to store policies while managing challenging situations, demonstrating problem-solving skills. Experience in tracking orders and enforcing safety regulations to create a secure environment for customers.
Overview
8
8
years of professional experience
Work History
Customer Sales Advisor 2
Telefonica
Lublin
10.2024 - Current
- Collaborated with other departments to ensure timely resolution of customer issues.
- Followed-up with customers after purchase to ensure satisfaction.
- Maintained an accurate record of customer interactions and transactions.
- Utilized sales techniques to increase revenue while ensuring excellent customer service.
- Built relationships with customers by providing exceptional service throughout each transaction.
- Addressed customer concerns regarding delivery timescales or product availability.
- Provided product information and advised customers on the most suitable products for their needs.
Junior Customer Sales Associate
Telefonica
Lublin
11.2022 - 10.2024
- Followed-up with customers after purchase to ensure satisfaction with their purchase experience.
- Provided information on product features and benefits to help customers make informed decisions.
- Tracked customer orders to ensure timely delivery of purchased items.
- Enforced store policies consistently while dealing with difficult situations involving unsatisfied customers.
- Greeted customers in a friendly and professional manner.
- Adhered strictly to safety regulations in order to provide a safe shopping environment for customers.
- Addressed customer inquiries regarding products, services, and promotions in a timely manner.
Library Administration Assistant
Jadeas Trust Library
02.2020 - 08.2020
- Checking telephone and email messages daily
- Maintain supplies inventory
- Daily sorting and processing of mail
- Ordering library materials/office supplies/coffee accessories
- Producing monthly circulation reports
- Preparing Board Member folders for monthly board meetings
- Preparing and maintaining annual Finance and Trustees binders
- Scanning and digitizing files
- Filing computer use and patron count statistics
Branch Manager/ Public Relation Manager
Society for Good Health
02.2019 - 04.2020
- Creating, organizing, planning, implementing, and evaluating the branch's business
- Designing and implementing financial performance plans, strategies, and any other operational activity.
- Ensuring that goals and deadlines are met and that projects are led in compliance with the institution's policies and procedures
- Liaising with the head office and other branch offices to ensure the smooth management of operations and organizational achievements.
- Fielding media questions and pitching stories to the media, preparing media kits and organizing press conferences.
- Release information to counter negative publicity and handle crisis and emergency communications.
- Typically manage the public relations department budget.
Travel Consultant
Qadosh Concepts
05.2018 - 01.2019
- Help clients identify their ideal travel package based on their suggests and requirements.
- Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc.
- Regularly maintain a good relationship with our customers.
- Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary.
- Provide all relevant and essential information to the tourists regarding their travel like guides, itinerary, brochures, and maps.
- Sell the appropriate tour package to the right customer.
- Negotiate any customizations or modifications requested and accommodate to the best level possible.
HomeRoom Teacher
Pearl Private School
09.2017 - 04.2018
- Motivating and stimulating children's learning abilities
- Encourage learning through experience
- Provide support to the children's learning environment
- Develop and produce visual aids and teaching resources
- Assist with the development of children's personal, social and language abilities
- Help develop the children's basic skills, including speech and communication
Education
Msc - Human Resouces Management
University College of Enterprise and Administration (WSPA)
Lublin, Poland06.2025
B.Ed - Educational Management
University of Ibadan
Oyo State, Nigeria05.2016
Skills
- Microsoft Office (Word, Excel, Power Point)
- Creativity
- Interpersonal Communication
- Critical Thinking
- Problem Solving
- Public Speaking
- Customer Service
- Teamwork
Hobbies and Interests
- The use of internet to solve problems
- Meeting new people
- Basketball
- Football
- Teaching
- Music
- Reading
Languages
- English, Very good
- American Sign Language, Fluent
Personal Information
Date of Birth: 01/09/91
Languages
English
First Language
German
Beginner
A1
Timeline
Customer Sales Advisor 2
Telefonica
10.2024 - Current
Junior Customer Sales Associate
Telefonica
11.2022 - 10.2024
Library Administration Assistant
Jadeas Trust Library
02.2020 - 08.2020
Branch Manager/ Public Relation Manager
Society for Good Health
02.2019 - 04.2020
Travel Consultant
Qadosh Concepts
05.2018 - 01.2019
HomeRoom Teacher
Pearl Private School
09.2017 - 04.2018
Msc - Human Resouces Management
University College of Enterprise and Administration (WSPA)
B.Ed - Educational Management
University of Ibadan