Ayoub El Asri

Randstad Sourceright is a global talent solutions leader, driving the talent acquisitions and human capital management strategies for the word's most successful employers

Achievements/Tasks:

• Candidates and hiring manager engagement activities.
• Candidates review,Screening,Pre-qualification and presentation.
• Lead candidates through the initial stages of the application process.
• Recruitment process compliance and system administration.

Achievements/Tasks:

• Handle customer inquiries via email and chat and calls .
• Giving answers to customer questions.
• Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
• Resolve customer complaints quickly and effectively.
• Collaborate with internal stakeholders such as the product and payments team for faster resolutions.
• Identify and escalate customer requests to managers when there's a complex issue.

Achievements/Tasks:

• Managed a team of employees, overseeing day-to-day operations and driving performance improvement initiatives.
• Supported change efforts within the Invoice to Pay function, including documentation preparation, training facilitation, and knowledge transfer.
• Reviewed all vendor payments and ensured compliance with company policies and procedures.
• Conducted regular huddle meetings and responded to customer inquiries via email and phone, maintaining high levels of communication and customer satisfaction.
• Played a key role in invoice creation and processing, ensuring accuracy and timeliness.