AYOUB HABCHI
Warsaw,14
Summary
Dynamic professional with extensive experience in customer service and support, notably as an Assistant Manager at Jeronimo Martins Polska. Skilled in problem-solving and effective communication, I excel at enhancing customer satisfaction while ensuring compliance with company policies. Proven ability to train teams and resolve complex issues, fostering a positive shopping experience. Diligent with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Biedronka Assistant Manager
Jeronimo Martins Polska
04.2024 - Current
- Provided excellent customer service, resolving issues and ensuring a positive shopping experience.
- Supported store management in daily operations, including staff supervision, scheduling, and workflow coordination to ensure efficient store functioning.
- Assisted with inventory control, ordering stock, and minimizing product waste and losses.
- Ensured high standards of customer service, handled complaints, and maintained a clean and organized store environment.
- Collaborated with team members to achieve sales targets and implemented promotional strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained and motivated new employees, fostering a positive and productive team atmosphere.
- Monitored compliance with health, safety, and company policies.
- Developed strong working relationships with staff, fostering a positive work environment.
Client Support – Funding Programs (PIPs)
Funding Pips
06.2023 - 02.2024
- Provided real-time support to traders via Discord and the company website, addressing questions about the company’s funding programs (PIPs) and trading requirements.
- Investigated and resolved client issues related to account setup, funding rules, platform access, and technical errors.
- Explained company policies and procedures clearly, helping traders understand the funding process and solve problems within guidelines.
- Maintained a professional and helpful tone across all communication channels, ensuring fast response times and positive user experience.
- Escalated complex issues to technical or compliance teams when needed and followed up to ensure complete resolution.
Sales Assistant / Customer Support
Mobilya Ilham
06.2020 - 02.2022
- Provided remote customer support through phone, email, and chat, assisting clients with product information, availability, pricing, and delivery details.
- Helped customers choose suitable furniture items by understanding their needs and offering tailored recommendations.
- Resolved customer issues, including refunds, product concerns, and service complaints, in accordance with company policies and procedures.
- Maintained detailed records of customer interactions and followed up to ensure satisfaction and issue resolution.
- Coordinated with the in-store sales and logistics teams to support smooth operations and timely deliveries.
Education
Bachelor of Management And Organizational Studies - Business Management
University of Economics And Human Sciences
Warsaw03-2027
Skills
- Clear verbal and written communication
- Active listening and empathy
- Workplace safety compliance
- Call center support
Problem-solving skills
- Multilingual abilities
- Customer service enhancement
- Ability to follow company policy while keeping customers satisfied
Certification
- Microsoft Excel – Basic Level
Issued by Udemy
Languages
French
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Polish
Intermediate (B1)
Timeline
Biedronka Assistant Manager
Jeronimo Martins Polska
04.2024 - Current
Client Support – Funding Programs (PIPs)
Funding Pips
06.2023 - 02.2024
Sales Assistant / Customer Support
Mobilya Ilham
06.2020 - 02.2022
Bachelor of Management And Organizational Studies - Business Management
University of Economics And Human Sciences
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