Yasmine Alkalmishi
Doha,Qatar
Summary
Dedicated and culturally aware professional with over 7 years of international experience in high-stakes environments. Expert in delivering premium service, managing complex stakeholder relationships, and maintaining operational excellence. Proven track record of navigating multicultural settings with fluency in English and Arabic. Passionate about safety, service quality, and providing an exceptional passenger experience in a dynamic aviation environment.
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work history
Administrative Assistant – Middle East Support
Oliver Wyman
Warsaw
2025.02 - 2026.07
- Provide high-level operational support to consultants and leadership teams supporting Middle East markets.
- Manage complex calendars, meeting coordination, and travel arrangements across multiple time zones.
- Facilitate professional interaction with international stakeholders in fluent English.
- Format and review high-stakes business documents and presentations with 100% accuracy.
Business Owner & Operations Manager
Yasmina Beauty
Warsaw, Poland, Poland
2023.01 - 2026.06
- Service Excellence & Client Care: Focused on delivering an exceptional, personalized service experience for every client, ensuring comfort, satisfaction, and professional hospitality at all times.
- Conflict Resolution & Diplomacy: Successfully managed and resolved complex client inquiries and sensitive situations with a calm, diplomatic, and professional approach.
- Operational Standards & Safety: Maintained a high-standard, organized, and safe environment by strictly adhering to operational protocols, health regulations, and cleanliness standards.
Client Implementation Specialist
Goldman Sachs International
Warszawa
2023.05 - 2024.12
- Lead the end-to-end onboarding process for diverse client types and financial products.
- Coordinated with sales teams to prioritise and manage onboarding tasks, ensuring timely client transitions.
- Drafted internal and client communications to facilitate a seamless onboarding experience.
- Conducted research and due diligence to secure necessary onboarding documentation within tight deadlines.
Fraud Prevention Analyst
Moneygram
Warsaw
2020.10 - 2023.01
- Implement fraud prevention strategies by identifying suspicious activities and money laundering patterns.
- Analyze customer profiles and financial activities to assess and mitigate potential risks.
- Utilize SQL to perform data analysis, update customer profiles, and report red flags to the compliance department.
KYC Analyst
Nordea Bank
Warsaw
2020.05 - 2020.09
- Organized and prioritized complex workflows to ensure timely and efficient completion of KYC assignments.
- Performed detailed due diligence on companies and associations using sensitive governmental tools to verify profile accuracy.
- Validated customer-provided information against official records to maintain high compliance standards.
Operation Data Analyses
Accenture Operations
Warsaw
2019.07 - 2020.05
- Managed and analyzed highly confidential datasets with precision, strictly adhering to data security protocols.
- Achieved a 97% quality rating by consistently exceeding accuracy targets in data analysis and reporting.
- Interpreted complex data contexts to provide actionable insights that supported executive decision-making.
- Collaborated with cross-functional teams to streamline operational workflows and improve efficiency.
Fraud Prevention Representative
MoneyGram
Warsaw
2017.12 - 2019.05
- Identified and mitigated potential scams, fraud, and money laundering activities through meticulous transaction analysis.
- Conducted verification calls with customers to validate transactions and ensure compliance with AML regulations.
- Investigated suspicious patterns and customer relationships using specialized internal investigation tools.
- Collaborated with compliance teams to escalate high-risk cases and provided recommendations for process improvements.
Education
Bachelor of Arts - American Studies
American Studies Center Warsaw UW
Warsaw 2016.01 - 2020.01
Skills
- Resilience in emergencies
- Proactive attitude
- Positive outlook
- Managing passenger queries
- Stakeholder Management
- Exceptional customer service
- Intercultural communication awareness
- Diplomacy in resolving conflicts
- Professional etiquette
- Time management under pressure
- First aid awareness
- Teamwork and collaboration
- In-Flight announcements
Certification
- CFA Institute _ Investment foundations , CFA Institute 2026 — 2026
- McKinsey Forward _ Professional Development Program, McKinsey & Company 2025 — 2025
- Harvard Business School Online _ Strategy / Leadership Training , Harvard Business School Online2 2024 — 2024
- ACAMS _ AML / Compliance Training, ACAMS 2023 — 2023
- PMP Training _ Project Management Institute, Project Management Institute 2022 — 2022
- Advanced AML Techniques in Financial Institutions, Moneygram May 2021 — Jun 2021
- KYC and Customer Due Diligence (CDD) Masterclass, Alison 2021 — 2021
- Fraud and Money Laundering Detection Strategies, moneygram 2020 — 2020
- Transaction Monitoring and Red Flags Awareness, Alison 2020 — 2020
Languages
Arabic
English
Polish
Hobbies and interests
International relations and cultural exchange, Business and financial literature, Fitness and active lifestyle, Language learning
Timeline
Administrative Assistant – Middle East Support
Oliver Wyman
2025.02 - 2026.07
Client Implementation Specialist
Goldman Sachs International
2023.05 - 2024.12
Business Owner & Operations Manager
Yasmina Beauty
2023.01 - 2026.06
Fraud Prevention Analyst
Moneygram
2020.10 - 2023.01
KYC Analyst
Nordea Bank
2020.05 - 2020.09
Operation Data Analyses
Accenture Operations
2019.07 - 2020.05
Fraud Prevention Representative
MoneyGram
2017.12 - 2019.05
Bachelor of Arts - American Studies
American Studies Center Warsaw UW
2016.01 - 2020.01