Babatunde Sofoluwe

Experienced and meticulous professional with 5+ years of experience in Banking Sector, Information Technology, Engineering industry, Customers Service division, business education and has an excellent output.

• IBM Customer Engagement Specialist Professional Certificate - 2020
• Certified Network Security Specialist (International Cyber-Security institute), UK - 2020
• Introduction to Data and Data Science (365 Data Science) - 2020
• Basic and Fundamental Knowledge of (HTML &CSS), Pirple - 2020
• Certified System & Networking Technician, (Intra- Metropolitan Tech) Nigeria - 2016
• Computer Science and Engineering (B Tech) Nigeria - 2015
• WAEC (West African Examination Council), West Africa - 2009

• MONEY GRAM International (POLAND), Partners Setup Specialist III, 01/2022, Present, Review and interprets the partners document for completeness and accuracy, Identifies and enters the required data fields within several complex MoneyGram systems, Responsible for adherence to existing data integrity guidelines within all MoneyGram systems, as well as financial/ Process and System Controls, Efficient management of electronic work flow with the ability to meet extremely high productivity expectations as outlined in Service level agreements and department, Use of complex systems and data base applications
• SPOKO Smart Money Transfer (POLAND), Customer Service Specialist |KYC Analyst|Anti-Fraud Analyst, 01/2021, 12/2021, Resolving customer queries, improving operations, and providing support via emails, calls, and chats, Verification of accounts and appeal requests with attention to detail, Analysing customer issues and email trends to determine areas in need of improvement, Documentation of procedures and confluence and sharing information with appropriate stakeholders, Management and cleansing for customer's data and accounts, Onboarding of customer and verification of identity via Sumsub, Fraud prevention solutions that enable company to innovate & grow without increased risk via SIFT
• First City Monument Bank Nigeria (FCMB), Consultant (Project Implementation)/ Cash Product Management, 04/2018, 01/2020, Implemented IT projects in transaction banking division, Managed Products to yield float and income in the banking sector, Accelerated and improved company's management through ideas, Adopted systems engineering approach, Accomplished specific changes that are linked to the company's strategies
• Tranter IT, Technical Support, 06/2017, 01/2018, Provided Technical support to end-users within the organization, Rendered Customers Service support to clients, Created, initiate and desktop computing environment in an organization, Installed software programs and applications, Determined, identified and troubleshooted technical problems relating to software and hardware, Installed and configured software program and application, Executed test and debug program, Maintained and manage workstation, server, printers and scanners and other related equipment, Ensured quality hardware software support for end users, Interconnected workstations, terminals, and existing data networks
• National Engineering and Technical Company (NETCO), Internship, 08/2013, 09/2014, Recommended feasible computer hardware Repair and up to date installation of system software's, Coordinated practical sessions with Numerical strength; exceptional class management and timely evaluation; preparing monthly reports to departmental heads, Organized practical sessions on software installations, basic computing, and easy hardware repairs, Prepared and delivered lectures to college students on topics such as Information Systems, Information
• Intern, National Engineering and Technical Company (NETCO), Lagos, Nigeria, 2013-2014, Installed software programs and applications, Used client management tools effectively to maintain workstations and servers, Determined, identify, and troubleshoot technical problems relating to software and hardware, Installed and configure software program and application and Executed test and debug program