BABATUNJI ADEYEMI
Krakow
Summary
Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in operations management, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Starting out as a Junior Software Quality Assurance Engineer
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Cognizant Technology Solutions Limited
12.2021 - Current
- Use market-specific knowledge and insights to spot and scope solutions to improve the support of the user community
- Make well-balanced decisions and help resolve inquiries to defined policies and procedures.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Enhanced business process to facilitate monitoring of correlations and metric trends.
- Investigated basic issues and escalated more complicated concerns.
- Reported issues to higher management with great detail.
- Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
Brand Strategist / Lead Copywriter
The Scribes Agency
06.2019 - 01.2021
- Developing a solid brand image to convey successfully the idea behind the app and other company products
- Proper analysis of the market and trends
- Develop solid contents every day to keep users engaged on various company products
- To design youth friendly marketing campaigns to increase brand visibility
- To manage content developers for various company products
- Develop an advanced model of partnerships that will fast track the development of various company interests on all fronts.
- Wrote advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Improved search result rankings with targeted SEO strategy.
- Formatted copy to align with project-specific guidelines.
Copywriter/Marketing Communication Executive
Dragnet Solutions Limited
07.2018 - 05.2019
- Develop press releases, contents and articles tailored for marketing and lead generation
- Develop and document content marketing strategies, outline channels plan and measure ROI
- Make sure clients have a clear understanding of the company's products and services
- Provide a monthly social media plan for Twitter, Facebook/Instagram, LinkedIn
- Provide a monthly plan for email marketing and Dragnet Intranet
- Project a positive organizational image to candidates, customers and the public at large, especially via social media platforms
- Ensure we establish our presence at HR related events at least one event per month for brand awareness and lead generation purposes
- Contribute to team effort by accomplishing related results as needed
- Actively participate in developing marketing strategy for products and services.
Digital Media Officer
National Youth Service Corps
11.2015 - 10.2016
- In charge of administration processes within the council and the proper maintenance of personnel and equipment.
Education
M.sc Management (Brand Management) -
University of Business in Wroclaw
01.2023
B.sc Psychology -
Obafemi Awolowo University
01.2016
Skills
- Data Tracking
- Scenarios and Use Cases
- Problem Solving ability
- Workflow Analysis
- Target Audience Analysis
- Search Engine Optimization
- Database Management
- Client Relationship Management
- Project Management
- Analytical Thinking
- Efficiency Improvement
- Agile Software Development
- Product Testing
- Software Development Tools: JIRA, Confluence
- Bug Tracking and Resolution
- Programming Languages: Javascript
- Product Design Reviews
- Version Control Systems: Git
- Test Implementation
Leadership Experience
- 2015, 2016, National Youth Service Corps, Head Coach, Jos South NYSC Sport CDS group (2015 Batch B), Directly responsible for organising, training and motivating a group of 40 Corp Members in the team., Member, Jos South NYSC Sport CDS 2015 Batch B project committee., A prominent Member of the committee that planned and organised the 'Peace Cup' A competition that was organised for the local clubs in Jos, Plateau State by the Jos South NYSC sport CDS group., NYSC POP Dinner/Award night, A prominent member in the committee that planned and organised the NYSC 2015 Batch B Dinner/Award night for all the Corp members in Plateau State.
- 2013, 2014, National Association of Psychology Students (NAPS), Audit Committee Chairman, O.A.U Chapter 2013/2014 session, Audited and compiled a comprehensive report on all the financial dealings of the above named association.
- 2013, 2014, National Association of Psychology Students (NAPS), Head Coach, National Association of Psychology Students football team., Responsible for a group of 22 student members, Organised, led, trained the group in preparation for the Dean's Cup which we participated in and got to the final.
Hobbies and Interests
- Research
- Reading
- Travelling
- Politics
- Football
References
Available on request.
Certification
Software Testing Masterclass - From Novice to Expert, Udemy - Online Course
MasterClass Software Testing with Jira & Agile -Be a QA Lead - Udemy - Online Course
Timeline
Senior Process Executive
Cognizant Technology Solutions Limited
12.2021 - Current
Brand Strategist / Lead Copywriter
The Scribes Agency
06.2019 - 01.2021
Copywriter/Marketing Communication Executive
Dragnet Solutions Limited
07.2018 - 05.2019
Digital Media Officer
National Youth Service Corps
11.2015 - 10.2016
M.sc Management (Brand Management) -
University of Business in Wroclaw
B.sc Psychology -
Obafemi Awolowo University
Similar Profiles
Ayan GhoshAyan Ghosh
Director – Business Excellence /Program Management Officer at TCG Digital Solutions Pvt. LtdDirector – Business Excellence /Program Management Officer at TCG Digital Solutions Pvt. Ltd
Saikiran I KSaikiran I K
Software Development Engineer II at Maveric Systems LimitedSoftware Development Engineer II at Maveric Systems Limited
ABHISHEK ARORAABHISHEK ARORA
Senior Software Engine (Engineering Manager) at Tanla Platforms LimitedSenior Software Engine (Engineering Manager) at Tanla Platforms Limited
Anna KrużelAnna Krużel
Senior Expert-Sales Audit at Lufthansa Group Business Services Sp. Z O.o.Senior Expert-Sales Audit at Lufthansa Group Business Services Sp. Z O.o.
Kamila HajiyevaKamila Hajiyeva
Security Derivatives Settlement Analyst (Officer) at CitibankSecurity Derivatives Settlement Analyst (Officer) at Citibank