Błażej Bujniewicz
Summary
I’m not here to brag about myself and claim I know everything—but I’m committed to learning and growing every day.
My approach is simple: Don’t let the keywords in my resume define me, meet me and I will convince you that I am your best choice in a long run.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Windturbine Technician - IT Support
Windspektrum GMBH
05.2024 - Current
- Led the implementation and integration of internal enterprise applications, including Microsoft 365 and ServiceNow, in collaboration with a large external corporation.
- Provided technical support and troubleshooting via TeamViewer, ensuring seamless issue resolution for internal teams.
- Configured and supported the SAP Field Manager enrollment process for colleagues, facilitating efficient workflow management.
Lead Deskside Support Engineer
KLDiscovery Ontrack
Katowice
04.2020 - 05.2024
- Computer hardware deployment and maintenance for both office and remote users in multiple countries in +2k employees company
- 0365 Migration coordination and implementing
- Coordinated and executed office infrastructure maintenance activities in collaboration with network engineers to ensure smooth operations.
- Windows OS, Android and IOS systems maintenance and support
- Diagnosed and resolved hardware, software, and network issues, ensuring minimal downtime and efficient operations.
- Installed and configured operating systems (Windows 10/11) and applications, ensuring compatibility and optimal performance
- Coordinated equipment inventory tracking efforts to ensure accurate records were maintained at all times.
- Contributed to the development of training materials aimed at improving employee proficiency in utilizing company-supported applications and tools.
SOC Technician
KLDiscovery Ontrack
Katowice, Silesia
06.2018 - 04.2020
- Managed Active Directory and Azure accounts and group memberships, ensuring proper access control and security.
- Handled service management ticketing systems, effectively managing and resolving technical support requests.
- Documented technical environments and processes, ensuring accurate records and knowledge sharing across teams.
- Delivered excellent customer service, ensuring that support services met customer business needs and expectations.
1st Line Analyst
Capgemini Polska
06.2017 - 05.2018
- Work with use of IT Management Environment tools
- Maintain a high degree of customer service for all support queries
- Respond to enquiries from clients and help them resolve hardware and software problems
- Reporting further problems that require assistance of the on-site teams
Manager
Happy Yetti Hostel
06.2016 - 04.2017
- Leading, training and supervising staff
- Planning events and maintenance work
- Providing customer services in 3+ languages on daily basis
- Booking system handling
- Working in fast-paced environment
Team leader/Chief
"Sherpa" Event Company
05.2015 - 01.2016
- Events backstage support organisation
- Leading of a 10+ groups
- Work in fast-paced enviroment
- Handling short dead-lines
- Organisation and workflow coordinating
Education
Bachelor Degree - Cultural Anthropology
Uniwersytet Śląski
10.2009 - 06.2012
Skills
Teamwork and Collaboration
Crisis handling
Hardware knowledge
Windows Operating System
Microsoft Cloud services
Intune devices management
Maintenance and repairs
Timeline
Windturbine Technician - IT Support
Windspektrum GMBH
05.2024 - Current
Lead Deskside Support Engineer
KLDiscovery Ontrack
04.2020 - 05.2024
SOC Technician
KLDiscovery Ontrack
06.2018 - 04.2020
1st Line Analyst
Capgemini Polska
06.2017 - 05.2018
Manager
Happy Yetti Hostel
06.2016 - 04.2017
Team leader/Chief
"Sherpa" Event Company
05.2015 - 01.2016
Bachelor Degree - Cultural Anthropology
Uniwersytet Śląski
10.2009 - 06.2012