Barbara Chrząszcz

- high-quality customer service via chat, telephone and e-mail in Polish and English

- ensuring effective problem solving and responding to inquiries related to Google Ads, Google Merchant Center and Analytics services

- helping clients in the correct configuration and optimization of advertising campaigns

- searching for the sources of the problem and consultations with other departments (L1.5, L2)

- fluent use of Google tools (Connect Cases, Workspace, sheets) - building lasting relationships with clients

- support of other agents as POC in the field of Performance Max and Merchant Center campaigns

- Active acquisition of new customers (D2D)

- Matching the offer in accordance with customer requirements

- Building and strengthening relationships with customers

- managing the subordinate team

- recruiting new employees

- weekly and monthly reporting

- conducting trainings for new employees

- taking care of proper customer service according to company standards

- visual merchandising

- control over the correct circulation of documents and funds

- inter-store transfers

- accepting deliveries

- active sale

- work on KPIs

- Telephone contact with the client on the basis of products purchased by him from the natural supplements and cosmetics industry

- Execution of current orders placed by customers on-line (incoming and outgoing hotline)

- Professional advice on the product offer adequate to the client's needs

- Price negotiations and up-sale of products

- Raising customers' awareness of a healthy lifestyle

- Customer opinion survey on purchased products

- Management of stores and subordinate staff (12-15 people)

- Responsibility for the implementation of the recruitment process for new employees

- Creating work schedules for consultants

- Responsibility for the implementation of sales plans

- Preparation of documentation of sales plans and monthly settlements

- Training employees in the knowledge of brand products and sales techniques

- Monitoring store stocks and placing orders

- Caring for the appearance of stores in accordance with applicable standards

- Organization of pro-sales campaigns

- Active Customer Service

- Creating marketing budgets

- Active customer service

- Professional advice on make-up, body and face care and fragrances

- Taking care of the appearance of the store in accordance with the current VM

- Fulfilling the assumed sales plans

- Active participation in internal competitions organized by the network

- Participation in pro-sales campaigns

- Taking care of proper stocking of the store

- Preparation of documentation and financial reports

- Active customer service

- Care for the appearance and cleanliness of the point

- Professional advice on choosing the right footwear

- Organization of promotion

- Placing orders

- Training of new employees

- Preparation of documentation of sales plans and monthly settlements

- Active sales and consultancy in the selection of clothing

- Caring for the cleanliness and appearance of the salon in accordance with the applicable VM

- Cashier work

- Entering tax returns into the POLTAX system

- Keeping records of entrepreneurs in the VAT Department

- Taking care of the proper flow of documents between departments