Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic
Barbara Gajos

Barbara Gajos

Kraków

Summary

Knowledgeable and performance-driven E-commerce Project Coordinator with over 6 years of customer-facing experience. Proven expertise in managing Amazon, leading initiatives and projects across multiple countries. Proactive and adaptable, with a proven ability to take initiative, work independently, and build strong relationships with stakeholders.

Certified in Lean Six Sigma and proficient in SAP. Committed to achieving the best results by demonstrating a continuous improvement mindset, while working effectively under minimal supervision.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Order Management & Logistics Support E-Commerce Projects Coordinator

Kimberly - Clark
2024.01 - Current
  • Leading or coordinating order processing related projects for e-Commerce Customers within the Western Europe and UK regions. Driving activities and projects aimed at: standardize and improve process, share best practices and way of working across WE&UK e-Commerce. Being a key stakeholder for defining and deploying EMEA and WE&UK e-Commerce strategies, for what concerns order management related activity and processes.
  • Driving Amazon KPI improvement activities by taking part in monthly calls, proactively analyzing root cause and impact driven by COM&LS and ensuring continuous improvement. In particular on the measures: PO on time accuracy, confirmation rate, delivery time defect, PO defects.
  • Identifying continuous improvement opportunities and cost savings, addressing gaps in current processes and suggest optimized ways of working to improve customer satisfaction and the team's efficiency.

Customer Order Management & Logistics Support Senior Specialist Ecommerce

Kimberly - Clark
2022.01 - 2024.01
  • Executing the complete order processing cycle in SAP R/3 system. Manage proactively Amazon portfolio to capture & process orders, manage changes and achieve delivery on-time-in-full.
  • Maintaining Customer Service operations to consistently meet operational KPI and measurably improve efficiency and effectiveness of operations. Proactively identifying backlogs and high volumes and efficiently collaborate with other team members to achieve our operational goals
  • Participating in regular teleconferences/meetings with internal stakeholders, team members and Customers. Resolving enquiries and delivery queries promptly and liaise with interested parties, communicating both progress and the outcome.

Customer Order Management & Logistics Support Senior Specialist VMI/CMI

Kimberly - Clark
2021.05 - 2022.01
  • Executing the complete order planning and order process of my own CMI/VMI Customer, providing dedicated order management expertise, managing orders to maximize supply and service levels, and increasing NSV through proactive cross-selling.

Customer Order Management & Logistics Support Senior Specialist

Kimberly - Clark
2018.09 - 2021.04
  • Processing and managing customer`s orders from the moment of receiving an order till the product is delivered
  • Collaborating with different kind of stakeholders (e.g. sales, suppliers, logistic, storehouse) to make sure we provide the most efficient and the best quality of service

Account Executive

International Paper Polska
2015.10 - 2018.08
  • Servicing long-standing customers in Spain and Portugal by answering their questions, manage their purchase orders and ensure their satisfaction with our service
  • Cooperating with internal departments, being knowledgeable in supply chain processes such as demand, production, planning transportation, pricing, sales and marketing-related processes in order to successfully manage customer accounts

Marketing Assistant, Erasmus Exchange Program

Academia CILE
2015.02 - 2015.04
  • Conducting market research to identify potential clients and market opportunities.

Spanish Language Teacher - Student Internship

Bilingual Middle School No. 1 in Krakow
2014.01 - 2014.07
  • Preparing and implementing lesson plans based on the curriculum, creating a friendly and motivating atmosphere during classes, and continuously evaluating students' work.

Spanish Language Instructor

Krakow City Hall
2013.06 - 2013.08
  • Conducting a personalized language course from beginner to advanced level.

Telemarketer

Universal Agent
2010.10 - 2010.12
  • Contacting clients by phone to present offers and make sales, while achieving the sales targets set by the company.

Education

Bachelor of Arts - Spanish Language And Literature

Jagiellonian University
Krakow
2015-06

Bachelor of Arts - Spanish Language And Literature

Pedagogical University of Cracow
Krakow
2013-06

Master of Arts - Tourism And Hospitality Management

Academy of Physical Education
Krakow
2011-06

Skills

  • Effective communication
  • Analytical and Problem-Solving Skills
  • Supply Chain Operations
  • Continous Improvement : LSS Yellow Belt
  • Customer-Facing Experience
  • Relationship Management
  • Continuous Improvement: LSS Sigma Yellow Belt
  • Strong analytical and problem-solving skills
  • Project Management
  • Strong analytical and problem-solving skills
  • Proactive/can-do attitude with the ability to use your own initiative and sense of ownership
  • Effective communication and interpersonal skills (verbal & written)
  • SAP
  • Ability to maintain and develop strong relationships with internal & external stakeholders

Accomplishments

    Rated as 'Exceeding Expectations' during the end-of-year review.

Languages

Polish
Native language
English
Advanced
C1
Spanish
Proficient
C2

Certification

  • LSS Yellow Belt Certification.
  • Learn2Lead Academy – Kimberly Clark
  • Introduction to Power BI ( DataCamp)

Timeline

Customer Order Management & Logistics Support E-Commerce Projects Coordinator

Kimberly - Clark
2024.01 - Current

Customer Order Management & Logistics Support Senior Specialist Ecommerce

Kimberly - Clark
2022.01 - 2024.01

Customer Order Management & Logistics Support Senior Specialist VMI/CMI

Kimberly - Clark
2021.05 - 2022.01

Customer Order Management & Logistics Support Senior Specialist

Kimberly - Clark
2018.09 - 2021.04

Account Executive

International Paper Polska
2015.10 - 2018.08

Marketing Assistant, Erasmus Exchange Program

Academia CILE
2015.02 - 2015.04

Spanish Language Teacher - Student Internship

Bilingual Middle School No. 1 in Krakow
2014.01 - 2014.07

Spanish Language Instructor

Krakow City Hall
2013.06 - 2013.08

Telemarketer

Universal Agent
2010.10 - 2010.12

Bachelor of Arts - Spanish Language And Literature

Jagiellonian University

Bachelor of Arts - Spanish Language And Literature

Pedagogical University of Cracow

Master of Arts - Tourism And Hospitality Management

Academy of Physical Education
Barbara Gajos