Barbara Gajos
Kraków
Summary
Knowledgeable and performance-driven E-commerce Project Coordinator with over 6 years of customer-facing experience. Proven expertise in managing Amazon, leading initiatives and projects across multiple countries. Proactive and adaptable, with a proven ability to take initiative, work independently, and build strong relationships with stakeholders.
Certified in Lean Six Sigma and proficient in SAP. Committed to achieving the best results by demonstrating a continuous improvement mindset, while working effectively under minimal supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Order Management & Logistics Support E-Commerce Projects Coordinator
Kimberly - Clark
01.2024 - Current
- Leading or coordinating order processing related projects for e-Commerce Customers within the Western Europe and UK regions. Driving activities and projects aimed at: standardize and improve process, share best practices and way of working across WE&UK e-Commerce. Being a key stakeholder for defining and deploying EMEA and WE&UK e-Commerce strategies, for what concerns order management related activity and processes.
- Driving Amazon KPI improvement activities by taking part in monthly calls, proactively analyzing root cause and impact driven by COM&LS and ensuring continuous improvement. In particular on the measures: PO on time accuracy, confirmation rate, delivery time defect, PO defects.
- Identifying continuous improvement opportunities and cost savings, addressing gaps in current processes and suggest optimized ways of working to improve customer satisfaction and the team's efficiency.
Customer Order Management & Logistics Support Senior Specialist Ecommerce
Kimberly - Clark
01.2022 - 01.2024
- Executing the complete order processing cycle in SAP R/3 system. Manage proactively Amazon portfolio to capture & process orders, manage changes and achieve delivery on-time-in-full.
- Maintaining Customer Service operations to consistently meet operational KPI and measurably improve efficiency and effectiveness of operations. Proactively identifying backlogs and high volumes and efficiently collaborate with other team members to achieve our operational goals
- Participating in regular teleconferences/meetings with internal stakeholders, team members and Customers. Resolving enquiries and delivery queries promptly and liaise with interested parties, communicating both progress and the outcome.
Customer Order Management & Logistics Support Senior Specialist VMI/CMI
Kimberly - Clark
05.2021 - 01.2022
- Executing the complete order planning and order process of my own CMI/VMI Customer, providing dedicated order management expertise, managing orders to maximize supply and service levels, and increasing NSV through proactive cross-selling.
Customer Order Management & Logistics Support Senior Specialist
Kimberly - Clark
09.2018 - 04.2021
- Processing and managing customer`s orders from the moment of receiving an order till the product is delivered
- Collaborating with different kind of stakeholders (e.g. sales, suppliers, logistic, storehouse) to make sure we provide the most efficient and the best quality of service
Account Executive
International Paper Polska
10.2015 - 08.2018
- Servicing long-standing customers in Spain and Portugal by answering their questions, manage their purchase orders and ensure their satisfaction with our service
- Cooperating with internal departments, being knowledgeable in supply chain processes such as demand, production, planning transportation, pricing, sales and marketing-related processes in order to successfully manage customer accounts
Marketing Assistant, Erasmus Exchange Program
Academia CILE
02.2015 - 04.2015
- Conducting market research to identify potential clients and market opportunities.
Spanish Language Teacher - Student Internship
Bilingual Middle School No. 1 in Krakow
01.2014 - 07.2014
- Preparing and implementing lesson plans based on the curriculum, creating a friendly and motivating atmosphere during classes, and continuously evaluating students' work.
Spanish Language Instructor
Krakow City Hall
06.2013 - 08.2013
- Conducting a personalized language course from beginner to advanced level.
Telemarketer
Universal Agent
10.2010 - 12.2010
- Contacting clients by phone to present offers and make sales, while achieving the sales targets set by the company.
Education
Bachelor of Arts - Spanish Language And Literature
Jagiellonian University
Krakow06-2015
Bachelor of Arts - Spanish Language And Literature
Pedagogical University of Cracow
Krakow06-2013
Master of Arts - Tourism And Hospitality Management
Academy of Physical Education
Krakow06-2011
Skills
- Effective communication
- Analytical and Problem-Solving Skills
- Supply Chain Operations
- Continous Improvement : LSS Yellow Belt
- Customer-Facing Experience
- Relationship Management
Accomplishments
Rated as 'Exceeding Expectations' during the end-of-year review.
Languages
Polish
Native language
English
Advanced
C1
Spanish
Proficient
C2
Certification
- LSS Yellow Belt Certification.
- Learn2Lead Academy – Kimberly Clark
- Introduction to Power BI ( DataCamp)
Timeline
Customer Order Management & Logistics Support E-Commerce Projects Coordinator
Kimberly - Clark
01.2024 - Current
Customer Order Management & Logistics Support Senior Specialist Ecommerce
Kimberly - Clark
01.2022 - 01.2024
Customer Order Management & Logistics Support Senior Specialist VMI/CMI
Kimberly - Clark
05.2021 - 01.2022
Customer Order Management & Logistics Support Senior Specialist
Kimberly - Clark
09.2018 - 04.2021
Account Executive
International Paper Polska
10.2015 - 08.2018
Marketing Assistant, Erasmus Exchange Program
Academia CILE
02.2015 - 04.2015
Spanish Language Teacher - Student Internship
Bilingual Middle School No. 1 in Krakow
01.2014 - 07.2014
Spanish Language Instructor
Krakow City Hall
06.2013 - 08.2013
Telemarketer
Universal Agent
10.2010 - 12.2010
Bachelor of Arts - Spanish Language And Literature
Jagiellonian University
Bachelor of Arts - Spanish Language And Literature
Pedagogical University of Cracow
Master of Arts - Tourism And Hospitality Management
Academy of Physical Education
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