Barbara Grabski
Summary
Multilingual experienced professional Language Coach & Virtual German Trainer working freelance and self employed. With a demonstrated history of working in the Coaching&Education, as well Aviation/Travel industry. Skilled in Coaching, Mentoring, Quality Analysis. Strong German, English, Polish. Good Spanish, French, Italian. Graduated from Universidad de Granada (BA) and Manchester University (MA). Results-oriented Adult Education Instructor dedicated to strengthening student knowledge, skills and judgment using innovative tools and responsive learning strategies. Actively evaluates student engagement and progress to evolve lesson plans and boost classroom productivity. Pushes technology-centered teaching methods to promote lesson interaction and inspire drive for independent learning.
Overview
15
15
years of professional experience
Work History
German Language Trainer
Freelancer
Remote
01.2014 - Current
- Language coaching for specific purposes (conferences, HR and hiring, team coaching, corporate meetings) and specific topics (banking, finances, customer service)
- Designing and executing individual virtual language lessons (Teams or 1 on 1) mostly for corporate clients
- Quality analysis in German language - 1 on 1 online sessions include: conversational classes, grammar and vocabulary, language mentoring to improve customer satisfaction
- Skills: punctuality, reliability, strategy development, goal setting, coaching&feedback communication, quality assessment, adherence to procedures and processes
- Training, Coaching, Mentoring, Quality Analysis
- Professional Training delivered for: Daimler/Smart, Seifert France, Fondation National des Sciences Politques, Panaget, Aire Liquide Sante International, Ethypharm, Emerson Automation Solutions, CNIM, Habasit CH, ALTEN SUD OUEST, Axel Springer National Media DE, VTG Rail Europe, Egger, Ineos Automotive, Mersen France, BSH Electro, NTN-SNR ROULEMENTS, Winoa Group, Burkert, Exyte Central Europe, Leitz, Rehau Industrie, Mayr France, Bizerba Luceo, Doka France, Beiersdorf, Carmeuse Research and Technology, Amundi Luxembourg, Jokey, BPCE Factor, Liebherr France, Kalistrut Aerospace, Schaeffler France, Volcano Corp, EVS Deutschland, AKG France, Compagnie General de Location d'Equipments, Semat, SPBI SA, METAROM, CSA Germany Gmbh, Teekanne, Valpes Frances, Compa Germany, GfK, EcoVadis, AFRIKA GIZ, FIFA...and counting.
Maternity Leave
Home
11.2013 - 11.2014
- Organizing and prioritizing work to complete assignments in a timely, efficient manner
- Receiving constructive criticism well and turning it into an opportunity to grow and improve
- Maintaining a clean and organized working environment to enhance productivity.
Customer Service Specialist Trainer
Sabre
03.2013 - 05.2014
- Conducting needs analysis and product education virtually/on site for prospective clients
- Designing, implementing and executing individual learning plans
- Delivering Employee team training virtually/on site
- Designing and implementing quality procedures for optimum results
- Skills: team building, recruiting and staffing initiatives, project research and planning, excellent interpersonal and communication skills, goal oriented
- Worked well independently on assignments (onsite client training Europe wide) and within a local team setting.
Quality Analyst
Easyjet
09.2012 - 03.2013
- Building and retaining a top performance team
- Conducting cross-functional multilingual employee training
- Agent coaching and mentoring
- Designing quality monitoring procedures
- Planning long term team activities for fostering team spirit
- Skills: goal oriented, process improvement skills, analytical mind, team building.
Key Account Support
Sabre
03.2010 - 08.2012
- Needs Assessment and product education on client site
- Implementing different levels of support for new product
- Training and mentoring product support team
- Assessing and adjusting escalation procedures
- Forging strong relationships with key account clients through reliable and customer oriented product support
- Skills: excellent customer service, needs analysis, goal setting, process planning, training.
Customer Service Specialist
Capgemini
05.2009 - 02.2010
- Providing superior customer service to clients by addressing all questions and concerns
- Providing remote technical support for Warner Bros employees
- Skills: excellent customer service skills, language skills, patience and dedication for problem solving.
Education
MA - Migration, Diaspora and Exile
University of Manchester
06.2008
BA - Spanish Philology
Universidad de Granada
06.2006
Diploma - European Economic Law
Universidad de Granada
12.2004
Zertifikat - Banking Summer School
Wirtschaftsuniversität Wien
08.2004
Skills
- Attention to detail
- Needs assessment
- Motivational and copying skills
- Time management
- Goal setting
- Patience
- Delayed gratification
- Excellent communication skills
- Highly self motivated and disciplined
Languages
German
Polish
English
French
Spanish
Italian
Personal Information
- Place of Birth: Vienna
- Nationality: Austria
Extracurricular Activities
Au-Pair, Spanish Family, Granada, 09/01/2002, 06/01/2005, Providing German speaking supervision and high quality child care and education for children aged 1,5 years and 6 years. Skills: dedication, motivation, constructive feedback, language teaching through games, designing day plan according to needs and possibilities Team Leader, Initiatives of Change, Caux, 06/01/2008, 06/01/2008, Fostering team building and team spirit through daily activities of conference participants. Book Market Correspondent, Granada, Granada, 09/01/2001, 06/01/2002, Analyzing Spanish book market and reporting a selection of Spanish book titles for translations (several titles were translated and became best sellers).
Hobbies and Interests
- Skiing
- Swimming
- Reading
Timeline
German Language Trainer
Freelancer
01.2014 - Current
Maternity Leave
Home
11.2013 - 11.2014
Customer Service Specialist Trainer
Sabre
03.2013 - 05.2014
Quality Analyst
Easyjet
09.2012 - 03.2013
Key Account Support
Sabre
03.2010 - 08.2012
Customer Service Specialist
Capgemini
05.2009 - 02.2010
MA - Migration, Diaspora and Exile
University of Manchester
BA - Spanish Philology
Universidad de Granada
Diploma - European Economic Law
Universidad de Granada
Zertifikat - Banking Summer School
Wirtschaftsuniversität Wien