Barbara Kopieć
Global Supply Planner With Customer Service Experience
Krakow,12
Summary
Supply Chain and Operations Specialist with 2 years' experience in Supply Planning, materials management, 3rd Party Vendors coordination with Customer Service & Order Managements knowledge.
Responsible for Planning process in the biggest Shell Manufacturing Plant. Fully capable of handling multiple assignments under high pressure and prioritizing a busy workload. Excellent communication and personal skills. Proven team player, good at building relationships with stakeholders and business partnering in multinational, multicultural organizations.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Supply Planner EMEA, Shell Lubricants
Shell
12.2022 - Current
- Supply Planner for EMEA region working closely with the biggest in Europe Manufacturing Factory, ensuring product flow of 200M liters annually to EMEA and export locations
- Managing product flow using DDMRP (Demand Driven Material Replenishment) methodology in line with planning system proposals
- Team member in Excess stock tracking group, working with Optiright Tool to identify and intervene on cases of overstock and to maintain actual stock levels within target ranges
- Execute diagnostics of on-time-in-full failures and implement effective remedial actions with relevant functional teams like Customer Service & Logistics, achieving improvement of OTIF result from 70% to 90 % on affected Market
- 3rd Vendors Supply Planner, managing 10 suppliers from various countries, fostering collaboration to ensure timely deliveries and resolve disputes, coordinating quality issues and also organized and maintained correct inventory levels to drive highest turns possible on inventory.
- Supported new product launches by coordinating with various stakeholders involved in the development process ensuring timely availability of necessary components.
Customer Operations Specialist, Europe South/Africa
Marco Distributors
07.2018 - 12.2022
- Co-operation with Macro Distributors of Shell's lubricants in EMEA & Africa (coordinating orders, deliveries, export documents, customer relations with 5 Key customers)
- Main logistic and operational tasks: truck scheduling process management for 5 plants/warehouses (creation of shipments [SAP, Salesforce and TMS usage], communication of the loading confirmations to the distributors, preparation and delivery of fiscal and logistic documents)
- Participation in the trade and compliance & portfolio management process
- Complaints coordination (focal point role) leading Project of Reducing Logistics Claims connected with damaged packaging for South African customers bringing reduction in compensation for customers (cost decreased by 50 %). Thanks to the cooperation with Plant Manager, Sales & logistics Team in a warehouse in South Africa, the method of securing goods packed in containers for customers with sea deliveries has been improved
Senior Customer Service Specialist
Slovnaft Polska S.A.
03.2007 - 06.2018
- Customer Service Professional and Orders Coordinator, performing a variety of tasks such as resolving complaints, providing instructions, answering or referring inquiries and implementing procedures, managed approximately 30 incoming calls, emails per day from customers
- Cooperating with logistic and financial departments and creating/maintaining documentation in compliance with rules and regulations
Office Worker
PWM Polskie Wydawnictwo Muzyczne
01.2006 - 01.2007
- Preparing paperwork for Administration and HR Department, performing a variety of personnel-related administrative tasks like posting job ads, and processing employees requests
Education
Postgraduated studies - Trade and sales management
Uniwersytet Ekonomiczny
Krakow 09.2008 - 07.2009
Master degree - Management and marketing
Uniwersytet Jagielloński
Krakow 01.2001 - 01.2006
Skills
Supply Chain Coordination
Goods Movement Planning
Inventory Control
Crisis Management
Supplier Relations
Team Collaboration
Customer service excellence
Production Planning
Supplier Relationship Management
Negotiating
Languages
Polish
Native language
angielski
Advanced
C1
niemiecki
Elementary
A2
Hobbies
Traveling
Reading
Family
Jogging
Certification
Prosci Certified Change Practitioner - Delivered by Silfra
Timeline
Supply Planner EMEA, Shell Lubricants
Shell
12.2022 - Current
Customer Operations Specialist, Europe South/Africa
Marco Distributors
07.2018 - 12.2022
Postgraduated studies - Trade and sales management
Uniwersytet Ekonomiczny
09.2008 - 07.2009
Senior Customer Service Specialist
Slovnaft Polska S.A.
03.2007 - 06.2018
Office Worker
PWM Polskie Wydawnictwo Muzyczne
01.2006 - 01.2007
Master degree - Management and marketing
Uniwersytet Jagielloński
01.2001 - 01.2006
Prosci Certified Change Practitioner - Delivered by Silfra
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