Barbara Podgorny
Avignon,30
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Committed to leaving great, lasting impression.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Hotel Front Desk Clerk
Novotel
05.2021 - 10.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Resolved service-related problems and documented actions in system.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Monitored hotel's budget and financial records.
VIP CHARTER,FLIGHT ATTENDANT
Titan Airways
04.2014 - 03.2019
- Respond to client’s requirements and promote company’s reputation and image
- Follow procedures regarding the safety on board and ensure 5 stars quality service, including the catering, tidiness and stock of products in the aircraft
- Demonstrate the use of safety and emergency equipment
- Ensure exemplary ratings of performance reviews, recognized for superior service delivery and “above and beyond” approach to meet passengers needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Used excellent customer service skills in addressing passengers' needs.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Performed pre-flight cabin checks to maintain operational safety equipment.
AIRPORT LOUNGE HOSTESS
Do&Co/ Emirates
11.2013 - 04.2014
- Maintaining counters and serving customers
- Ensuring that areas of work and tables are kept to high standards of cleanliness throughout the day
- Maintaining stock and supplies, working with Chefs and back of the house staff to provide an efficient service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Cabin Crew
Ryanair
03.2009 - 01.2012
- Provide customer service to all passengers and ensure passengers crew and cabin safety
- Assist during boarding, demonstrate safety equipment and procedures
- Sell and serve beverages, meals and snack and attend to passengers needs throughout the flight duration
- Comply with company policies and federal regulations.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
Education
FAA-Certified Flight Attendant
Skills
- Certified in air safety rescue procedures
- First aid and CPR certified
- Excellent customer communication and presentation skills
- Always in great physical shape
- Maintains a strong professional attitude
- Ability to deal with reconcile difficulty or uncomfortable passengers
- Well spoken with a professional demeanor at all times
- Superb communicator
- Experience catering for people of all cultures and customs
- Fluent in Polish and Spanish
- Detail oriented with outstanding organizations skills
- Flexibility to understand when to follow directions and when
- Lead
- Customer Service
- Payment handling
- Welcoming guests
- Greeting guests
- Teamwork orientation
- Professional Appearance
- Microsoft Office
- Guest Reception
- Reservation Management
- Supply Stocking
- Reservation Processing
- Guest Relations
- Basic accounting
- Request management
- Correspondence Management
- Computer Skills
- Teamwork and Collaboration
- Hospitality services
- Time Management
- Problem-solving skills
- Phone and Email Etiquette
- Office Organization
- Detail Oriented
- Data Entry
- Data Confidentiality
- Records Management
- Payment Collection
- File Management
- Cash Handling
- Data Gathering
- Concierge services
References
Professional and personal references available upon request
Languages
Polish
Native language
English
Proficient
C2
French
Intermediate
B1
Spanish
Elementary
A2
Timeline
Hotel Front Desk Clerk
Novotel
05.2021 - 10.2021
VIP CHARTER,FLIGHT ATTENDANT
Titan Airways
04.2014 - 03.2019
AIRPORT LOUNGE HOSTESS
Do&Co/ Emirates
11.2013 - 04.2014
Cabin Crew
Ryanair
03.2009 - 01.2012
FAA-Certified Flight Attendant
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