Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
STRENGTHS
Timeline
Generic

BARTŁOMIEJ BROŻEK

Katowice

Summary

Dynamic affiliate and customer relationship management professional with a decade of proven expertise in sales, customer retention, and team leadership. Demonstrated success in driving revenue growth and enhancing customer satisfaction reflects a commitment to excellence in service delivery. Skilled in developing strategic marketing initiatives and nurturing long-term relationships, fostering loyalty across diverse markets. Equipped with exceptional problem-solving abilities and communication skills, ready to embrace new challenges and contribute to organizational success with unwavering dedication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Affiliate Manager

InstaForex
12.2024 - Current
  • Strategically develop and execute affiliate marketing strategies to drive significant revenue growth and enhance brand awareness.
  • Improved campaign ROI by 15% by monitoring marketing strategies and fostering new business partnerships.
  • Developed and managed an affiliate program for a forex broker, driving client acquisition and transaction volume growth.
  • Analyzed affiliate campaign performance and optimized marketing strategies to maximize ROI and conversions.
  • Ensured affiliate campaign compliance with ESMA and KNF regulations, including verification of promotional materials and risk disclosures.
  • Built and maintained relationships with affiliates, negotiating commission models to enhance partnership performance.
  • Monitored market trends and competitor activities to adapt affiliate strategies and improve client acquisition outcomes.

Customer Relationship Manager

InstaForex
01.2021 - 11.2024
  • Reached and sustained high-satisfaction client relationships in Polish and South African markets, driving customer retention.
  • Directed a team of 10-15 employees, focusing on recruitment, onboarding, and continuous training.
  • Ensured regulatory compliance by collaborating with Compliance and AML departments (KNF, CYSEC, FSCA, AML, MiFID II).
  • Developed innovative lead generation channels and managed marketing campaign budgets.
  • Enhanced team performance and customer support efficiency using KPI tools, CRM, and VOIP systems.
  • Oversaw regular training and coaching sessions to boost team skills and deliver superior service quality.
  • Maintained seamless continuity of customer service across outbound and inbound channels.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.

Customer Support/Team Leader

FxNet
09.2019 - 02.2021
  • Led a 20-member global team, improving response times and elevating customer satisfaction.
  • Ensured compliance with FSCA, CYSEC, AML, and MiFID 2 regulations.
  • Prepared and executed training programs to enhance team performance and customer service skills.
  • Sustained exceptional customer service across both outbound and inbound channels.
  • Utilized KPI tools and CRM systems to monitor performance, identify improvement areas, and implement solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coached new team members on service techniques and provided scoring through quality assurance program.

Customer Support/Team Leader

BH Athena Investments S.A
10.2018 - 06.2019
  • Guided a 10-person customer support team, driving high service standards and maximizing customer satisfaction.
  • Streamlined sales and post-sales processes, enhancing efficiency and reducing response times.
  • Ensured compliance with KNF, CYSEC, AML, and MiFID 2 regulations by collaborating closely with compliance teams.
  • Oversaw continuity of service in both outbound and inbound customer channels.
  • Conducted regular performance reviews and provided coaching to foster continuous team improvement.
  • Managed an assigned client portfolio.

Team Leader

BH HighSky Brokers
04.2016 - 06.2018
  • Managed a 15-person customer retention team, improving long-term client relationships and compliance with KNF, CYSEC, CNB, AML, and MiFID 2.
  • Integrated sales and post-sales processes, resulting in higher customer satisfaction and retention rates.
  • Organized recruitment and onboarding of new team members, ensuring a smooth transition and quick integration into the team.
  • Maintained continuity of customer service in outbound and inbound channels.
  • Managed an assigned client portfolio.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Regulated Services Consultant

Polish Post
09.2014 - 02.2016
  • Handled inbound/outbound calls for the 'TV Radio License Fee' campaign
  • Supervised a 5-member customer service team
  • Managed call center operations for the 'Management by Objectives' campaign
  • Developed and implemented a telephone support process for the new bonus/incentive system
  • Provided information about service procedures and expected timelines.

Education

Masters - Sales And Marketing

WSB Merito University
Chorzów
06-2027

Bachelor - Accounting And Finance

WSB Merito University
Chorzów
06-2025

Skills

  • Team leadership
  • Customer relationship management
  • KPI analysis
  • Development of training programs
  • Risk assessment
  • Workflow improvement
  • Performance coaching
  • Employee onboarding
  • Sustaining customer relationships
  • Customer engagement practices
  • Business partnership coordination
  • Project management
  • Problem-solving

Accomplishments

  • Boosted Revenue: Increased affiliate revenue by 30% over 12 months with strategic partnerships.
  • Enhanced Retention: Implemented CRM tools boosting customer retention by 15% year-over-year.
  • Team Performance Leader: Led a 20-person team achieving 90% customer satisfaction scores consistently.
  • Lead Generation Success: Executed marketing campaigns increasing lead generation by 40% within a year.

Certification

ACCA Certificate:

  • F1 - Accountant in Business
  • F2 - Management Accounting
  • F3 - Financial Accounting
  • F4 - Corporate and Business Law
  • F5 - Performance Management
  • F6 - Taxation
  • F9 - Financial Management

LANGUAGES

Polish - Native
English - Proficient

STRENGTHS

  • Team leadership excellence: Proven track record in leading successful teams to achieve outstanding results.
  • Strategic marketing initiatives: Proficient at optimizing complex affiliate marketing strategies for revenue growth.
  • Relationship building skills: Strong ability to cultivate long-term, high-retention customer relationships.
  • Regulatory compliance focus: Commitment to compliance and regulatory standards in all operational aspects.
  • Business partnerships: Strong ability to cultivate lasting business partnerships.
  • Customer satisfaction: Expert in improving customer satisfaction using tailored strategies.
  • Team leadership: Proven leadership skills in managing and mentoring teams effectively.
  • Marketing strategy: Proficiency in devising strategies for effective marketing campaigns.

Timeline

Affiliate Manager

InstaForex
12.2024 - Current

Customer Relationship Manager

InstaForex
01.2021 - 11.2024

Customer Support/Team Leader

FxNet
09.2019 - 02.2021

Customer Support/Team Leader

BH Athena Investments S.A
10.2018 - 06.2019

Team Leader

BH HighSky Brokers
04.2016 - 06.2018

Regulated Services Consultant

Polish Post
09.2014 - 02.2016

Masters - Sales And Marketing

WSB Merito University

Bachelor - Accounting And Finance

WSB Merito University

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BARTŁOMIEJ BROŻEK