Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bartłomiej Grochot

Kraków

Summary

Dynamic professional with a proven track record at Shell Polska, enhancing customer success through effective segmentation and robust problem-solving abilities. Excelled in team development and customer relations, significantly improving efficiency and satisfaction. Skilled in GSAP P31 and Microsoft Office Suite, adept at driving product improvements and fostering customer loyalty.

Overview

6
6
years of professional experience

Work History

Customer Success Specialist

Shell Polska
06.2022 - Current
  • Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
  • Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
  • Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
  • Implemented process improvements that resulted in increased efficiency within the Customer Success team.
  • Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.
  • Mentored new hires within the Customer Success team contributing towards overall improvement in team performance and cohesion.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Responded to customer requests for products, services, and company information.
  • Tracked sales data for analysis and forecasting.

Go-kart Track Employee

Gokarting Center
09.2021 - 05.2022
  • Conducting training for newly arrived customers in the field of security in both Polish and English;
  • Taking care of the safety of customers during trips;
  • Reporting technical deficiencies and reporting them to the appropriate departments of the company;
  • Maintaining technical documentation;
  • Cooperation with the reception department for efficient customer service;
  • Analysing, mitigating and quickly solving customer problems, under time pressure;
  • Organization of special events

Receptionist

Gojump Mateczny
01.2020 - 04.2021
  • Current reception service for clients;
  • Operating a cash register and a payment terminal;
  • Accepting payment for the stay;
  • Operating the telephone switchboard, providing information in both Polish and English;
  • Issuing bills and VAT invoices;
  • Administration of incoming and outgoing correspondence;
  • Creating financial reports;
  • Maintaining a calendar of birthday and group events.

Go-kart Track Employee

Gokarting Center
08.2018 - 08.2019
  • Conducting security training for newly arrived clients in both Polish and English;
  • Taking care of customer safety during journeys;
  • Reporting technical deficiencies and reporting them to the appropriate departments of the company;
  • Cooperation with the reception department for efficient customer service;
  • Analyzing, mitigating and quickly solving customer problems, under time pressure;
  • Assistance in organizing special events;

Intern in the Erasmus+ Program

Vitalis Betreuungsgesellschaft für Modellprojekte mbH
05.2018 - 06.2018
  • Design of electrical installations;
  • Maintenance, disassembly and repair of electrical machines and devices;
  • Performing measurements of electrical installations and determining the operation of electrical systems;
  • Preparing documentation of the work performed.

Education

Bachelor - Marketing And Market Communication

Cracow University of Economics
Kraków
09.2021

Skills

  • Customer Segmentation
  • Sales Support
  • Feedback collection
  • Building rapport
  • Call Center Operations
  • Team Development
  • Problem Resolution
  • Problem-solving abilities
  • Product Knowledge
  • GSAP P31 knowledge
  • Microsoft Office Suite
  • Customer Relations
  • Staff education and training
  • Staff Training
  • Customer Education
  • Customer Service

Languages

English
Advanced (C1)

Timeline

Customer Success Specialist

Shell Polska
06.2022 - Current

Go-kart Track Employee

Gokarting Center
09.2021 - 05.2022

Receptionist

Gojump Mateczny
01.2020 - 04.2021

Go-kart Track Employee

Gokarting Center
08.2018 - 08.2019

Intern in the Erasmus+ Program

Vitalis Betreuungsgesellschaft für Modellprojekte mbH
05.2018 - 06.2018

Bachelor - Marketing And Market Communication

Cracow University of Economics

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Bartłomiej Grochot