Bartosz Adrowski
Product Support Specialist
Gdańsk
Summary
Experienced professional with strong background in product support. Adept at resolving complex technical issues, improving customer satisfaction, and ensuring seamless product functionality. Valued for effective team collaboration, adaptability, and delivering impactful results. Skilled in troubleshooting, customer communication, and technical documentation. Reliable and flexible, excelling in dynamic environments.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Product Support Specialist
Thomson Reuters Polska Sp. z o.o
01.2024 - Current
- Experienced professional with a passion for customer service and technology, skilled in the areas of serving clients through ticketing systems, email, and telephone, providing comprehensive and expert assistance.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Specialization in handling products related to the tax system for clients operating in the UK market, ensuring that services are provided according to local requirements and standards.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Familiarity and proficiency with SQL databases to effectively manage information and deliver accurate solutions to clients.
- Advanced mobility in the Citrix environment enables effective remote working and efficient management of IT resources.
IT Operational Process Services Support Engineer(L2)
Swarovski Global Business Services
05.2021 - 12.2023
- Promotion from a junior position.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Skilled in IT systems and tools, including Active Directory, SCCM, and basic network principles. Proficient in PowerShell scripting, Windows Server management, MS 365 administration, and overseeing domain management tasks.
- Continuously collaborate with all support lines and service desk to resolve issues and improve service quality.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Create and develop a knowledge base for users on the proper use of IT systems and software.
- Proficiency in managing and resolving tasks, incidents, and requests by Service Level Agreement (SLA) protocols. Areas of expertise include disk cleanup, system patching, and troubleshooting in Microsoft environments.
- Supporting Swarovski Content software, I effectively handle the remote control of in-store advertising, promotions, and audio devices, greatly improving the customer experience and store atmosphere.
- Contribute to the resolution of critical situations affecting service delivery to the customer.
- Contacting suppliers in the Americas region to coordinate the delivery of services to customers.
- Train and mentor new customer service agents on customer service procedures and best practices.
Service Desk Analyst
Ensono
07.2019 - 05.2021
- Monitoring and maintaining a call handling system, ensuring timely response to all requests.
- Develop a process for tracking customer problems and their solutions, resulting in improved customer service processes.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
IT Specialist & Software Retailer
ABP Computer
09.2014 - 06.2019
- Sales and service IT and network equipment, demonstrating in-depth technical knowledge, and strong customer relationships.
- Managed customer inquiries through telephone support, providing prompt and quality service.
- I provided expert assistance in solving Internet-related problems, and played a key role in coordinating and leading the service team to ensure optimal network performance and customer satisfaction.
- I installed and configured hardware and software.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Master - European Studies
Gdansk University of Technology
Gdansk 10.2011 - 03.2013
Skills
Communication skills
Teamwork
Fast learner
Multitasking
Working under pressure
Active Directory
undefinedCertification
MS-55342 Supporting and Troubleshooting Windows 11, Microsoft
Interests
Photography
Neuropsychology
Neuroscience
Timeline
Product Support Specialist
Thomson Reuters Polska Sp. z o.o
01.2024 - Current
IT Operational Process Services Support Engineer(L2)
Swarovski Global Business Services
05.2021 - 12.2023
Service Desk Analyst
Ensono
07.2019 - 05.2021
IT Specialist & Software Retailer
ABP Computer
09.2014 - 06.2019
Master - European Studies
Gdansk University of Technology
10.2011 - 03.2013
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