Bartosz Krymski

- Starting from 2023 managing Product Owners, Developers and Scrum Masters responsible for Buyer Path and Marketing Tools

- Creating Platform Management Team responsible for Home Page, Department Pages and Campaign Landing Pages - cooperation between Marketing Trade Team and Product Team

- Implementing new roadmap and new process flow how to work on Marketing and Commercial initiatives

- Together with my teams worked on:

+ new Product Catalog, + redesign of mobile application,

+ creating Discount Codes solution based on which we created various cross and up sale tools + Canonical Pages (1st phase),

+ Goldmine affiliate program,

+ Ad Service solution to promote offers for sellers,

+ improving RWD on customer path,

+ different sales reusable components like FOMO section, new way to present content, implementing videos, etc.

+ redesigning of home page,

+ and more.

Most important metrics: retention, Average Order Value, Conversion, Micro Conversion, UX metrics, Life Time Value, GMV, Revenue etc.

- Managing all Product Owners in G2A: buyer path, sellers path and marketing tools

- Supporting Agile (Scrum) approach in each product team

- Strong cooperation with Marketing and Commercial Team

- Managing UX: UX Designers, UX Researchers

- Together with my teams worked on:

+ implementing new Cart,

+ redesigning Product Page,

+ implementing recommendation algorithms into bundle solution,

+ implementing and constant improvement of search solution,

+ creating highly effective marketing integration tools,

+ reshaping VAS: Plus solution based on business expectations,

+ creating internal platform to manage all frontend solutions – standardization of components,

+ redesigning dashboard for customers and sellers,

+ and more.

Most important metrics: retention, Average Order Value, Conversion, Micro Conversion, UX metrics, Life Time Value, GMV, Revenue etc.

- Managing Product Owners responsible for Customer Path: Product Page, Cart, Home Page, Bundles (cross sale), Search, etc.

- Co-creating and supporting Agile (Scrum) approach in creating new solutions, building new products

- Strong cooperation with Marketing and Commercial Team

- Improving conversion rate for whole marketplace based on tests, research and data

- Creating first more detailed reports about our clients behavior

Most important metrics: conversion, micro conversion, Average Order Value, Revenue.

- Managing more than 100 Customer Support Specialists from different countries

- Supporting our clients in several languages: English, French, German, Spanish, Portuguese, Russian, Chinese, Japanese

- Helping our customers via several communication channels: live chat, emails, phone

- Organizing work 24/7

- Improving our user experience based on clients feedback – solving source of potential problems before they reach Customer Support in the future

- Creating new tools for Customer Support with dedicated IT Team:

+ creating Support Center: new ticket system, dashboard with analytics, FAQ, articles,

+ creating new Complain Systems: place for Customer and Seller to solve potential product problems.

Most important metrics: CSAT, First Time Resolution, Customer Support Specialist Productivity, % of interactions with clients to all transactions, Time to Respond.