Summary
Overview
Work History
Skills
Accomplishments
Languages
Completed Trainings
Timeline
Bartosz Kurowski

Bartosz Kurowski

Warsaw

Summary

Meticulous SOLUTION ARCHITECT maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.

Motivational Specialist excited to develop successful Solution plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring managing, organizing and solutions abilities developed over twentyfive-year career to a growth-oriented role.

Overview

13
13
years of professional experience
2
2
Languages

Work History

IT TRAINER

VOLUNTEER WORK
01.2018 - Current
  • Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
  • Provided coaching and mentoring to elderly staff.
  • Trained and mentored eight new users.

SUPERVISOR TECHNICIAN SUPPORT

MONEYGRAM POLAND
01.2017 - 03.2017
  • Managing ten-person international support team.
  • Taking care of high standards of international customer service.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadline.
  • Led team to deliver exceptional daily processes as astute leader, taking on project to champion opening of new office in Warsaw (moved from Bulgaria) from hiring candidates and training, to ensuring equipment and processes.
  • Translated complex technical issues into digestible language for non-technical users

IT SUPPORT TEAM LEADER

THE INSTITUTE OF CANCER RESEARCH
09.2012 - 03.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Responsible for supporting and ensuring stability of over 1900 end devices (Desktop, Laptops, Mobile, Printers, Workstations, and Lab instrument controllers).
  • Designing, implementing, and maintaining processes for Desktop Support services.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained positive working relationship with fellow staff and management.

TECHNICAL LEAD

THE INSTITUTE OF CANCER RESEARCH
08.2010 - 12.2012
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Improved systems with addition of new features and infrastructure.
  • Provided educational expertise and mentoring to junior team members.
  • Supervised architecture, design and implementation of company-wide platforms and applications.
  • Supervised architecture, design and implementation of company-wide platforms and applications.
  • Assessed project milestones and team performance to keep staff on-task.

SENIOR SUPPORT ENGINEER

THE TELEGRAPH MEDIA GROUP
02.2012 - 09.2012
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.

Skills

  • Standard Operating Procedures Understanding
  • Technical Instruction
  • Convert tech jargon into everyday language
  • Operations Analysis
  • Learning Strategies
  • Interactive Learning
  • Proficient in Technology Resources
  • Technical Specifications
  • Innovative Teaching Methods
  • Technical Project Management
  • Customer Implementation Support
  • Systems Design Analysis
  • Software Deployment Support
  • Solution Testing and Implementation
  • Coaching and Development
  • In-Depth Research

Accomplishments

  • Technical Lead in replacement of 1200 PC/laptop and software update. Designed a fully automated Windows 7 deployment service allowing complete a project within four months with two engineers, 99% successful deployment and savings over £10,000.
  • Achieved 85% closer through effectively helping with team and IT requests .
  • Designed and launched the SCCM 2016 Project, resulting in a five services in the system.
  • Initiated and completed own project of migration from physical to virtual servers. New guidelines, settings, configurations, and documentation allowed to reduce annual server maintenance costs by £10,000.
  • Revolutionized the IT department's approach to managing infrastructure based on Windows and Mac OS X. Introduced an identical/unified strategy for change management, priorities, purchases, and documentation updates. This allowed for consistent platform management.
  • Within six months, reduced assigned tickets to a team by 85% by analyzing issues, rebuilding software delivery services, and providing required documentation, which allowed remote repair and taking over the orders to the originally assigned teams.
  • Technical Lead in project to complete a large-scale migration from Office 2003/2008 for 1200 devices before the deadline. Redesigned the strategy, reviewing requirements, and recreating a deployment process and packages. It allows close a project before a deadline.

Languages

Polish
Native language
English
Advanced
C1

Completed Trainings

 

  • IITIL FOUNDATION V3 / V2
  • IT TRAINER (CTT+)
  • PEOPLE MANAGEMENT SKILLS FOR NEW SUPERVISORS AND TEAM LEADERS
  • LANDESK ADMINISTRATOR
  • PEOPLE MANAGEMENT IN RESEARCH ORGANISATIONS
  • WINDOWS 7 AND OFFICE 2010 DEPLOYMENT
  • WINDOWS 7 CONFIGURING AND ENTERPRISE ADMINISTRATOR
  • WINDOWS 7 DESKTOP SUPPORT
  • WINDOWS XP ADMINISTRATING
  • WINDOWS VISTA CONFIGURING
  • MICROSOFT OFFICE 2003 - 2013
  • ACTIVE DIRECTORY AND GROUP POLICY ADMINISTRATING
  • WINDOWS SERVER 2003 /2008 ADMINISTRATING
  • PLANNING AND CONFIGURING WINDOWS SERVER 2003
  • PLANNING AND CONFIGURING ACTIVE DIRECTORY
  • DELL HARDWARE MAINTAIN
  • CONFIGURING WINDOWS 8

Timeline

IT TRAINER - VOLUNTEER WORK
01.2018 - Current
SUPERVISOR TECHNICIAN SUPPORT - MONEYGRAM POLAND
01.2017 - 03.2017
IT SUPPORT TEAM LEADER - THE INSTITUTE OF CANCER RESEARCH
09.2012 - 03.2016
SENIOR SUPPORT ENGINEER - THE TELEGRAPH MEDIA GROUP
02.2012 - 09.2012
TECHNICAL LEAD - THE INSTITUTE OF CANCER RESEARCH
08.2010 - 12.2012

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