Detail-oriented IT Support Engineer skilled in Active Directory, network security, and VPN configuration. Proven ability to troubleshoot technical issues and enhance user experience through effective communication.
Overview
1
1
year of professional experience
Work History
IT Support Engineer
OpMobility
Krakow, Poland
05.2025 - Current
Assisted in troubleshooting and resolving end-user technical issues across various systems.
Documented procedures and solutions in knowledge base for future reference and training purposes.
Managed user accounts, permissions, and passwords (e.g. Active Directory / local systems)
Supported network connectivity (LAN/Wi-Fi), basic troubleshooting of switches and routers