Bartosz Ziętek
Bełchatów
Summary
Motivated and resourceful Account Manager with excellent oversight on customer's operations and expectations. Well organized and dependable delivering excellent customer service skills. Proven record of cost saving/value engineering opportunities, both internal and external.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager – Europe
COLEP CONSUMER PRODUCTS
2018.07 - Current
- Key responsibilities: managing customer RFQs, accounts balancing, creating and maintaining customer pricelists, maintaining long-term relationship with Colep’s key customer, managing the portfolio of ca
- 600 products (costing, pricing, price variances),taking the lead in value engineering events, conducting review meetings, follow-up and regular update of operational procedures, making sure all commercial details are followed, supporting other departments with knowledge and expertise of customer expectations and processes, managing customers with portfolio in 2 production sites.
Project Manager
COLEP CONSUMER PRODUCTS
2017.05 - 2018.07
- Key responsibilities: creating and managing project timelines, contact with internal and external stakeholders, being a single point of contact for customers in relation with projects implementation, managing trials and 1st productions, managing global technology transfers (including full portfolio transfers between different manufacturing facilities)
Customer Service Coordinator
COLEP CONSUMER PRODUCTS
2016.08 - 2017.04
- Key responsibilities: managing a team of diverse responsibilities (customer service, purchasing, planning, dispatch), maintaining good customer relationship, managing team KPIs, conducing review meetings with all customers.
Senior Customer Service Specialist
COLEP CONSUMER PRODUCTS
2016.03 - 2016.08
- Key responsibilities: first point of contact with customer, managing day-to-day orders, shipments, plan confirmations.
Customer Service roles and New Product Implementation role
2009.09 - 2014.05
- Key responsibilities: managing day-to-day contact with customers in relation with orders, shipments, production planning, invoicing
- Managing projects implementation from RFQ to 1st production, managing and arranging line trials and review meetings with customers.
Education
Post graduate studies – Project Management -
AGH University of Cracow
MA degree in English Studies (spec. in translations) -
SWPS University in Warsaw
01.2007
BA degree in English Studies -
Piotrkow Academy
01.2005
Skills
- Fluent English (written and spoken), native Polish speaker
- Communicative Spanish and German
- Office tools (excel, Powerpoint, outlook, MS Project, SAP, BI tools)
- Account oversight
- Client Relationship Building
- Sales Reporting
- Data Analytics
- Negotiations and communication with different level stakeholders
- Strategic and long-term thinking
- Team player
- Cost awareness
Certification
Prince 2 Foundation
Excel Proficiency
Colep Academy
Numerous trainings related with the industry
Languages
Polish
Native language
English
Proficient
C2
Spanish
Elementary
A2
German
Elementary
A2
Timeline
Account Manager – Europe
COLEP CONSUMER PRODUCTS
2018.07 - Current
Project Manager
COLEP CONSUMER PRODUCTS
2017.05 - 2018.07
Customer Service Coordinator
COLEP CONSUMER PRODUCTS
2016.08 - 2017.04
Senior Customer Service Specialist
COLEP CONSUMER PRODUCTS
2016.03 - 2016.08
Customer Service roles and New Product Implementation role
2009.09 - 2014.05
Post graduate studies – Project Management -
AGH University of Cracow
MA degree in English Studies (spec. in translations) -
SWPS University in Warsaw
BA degree in English Studies -
Piotrkow Academy