Summary
Overview
Work History
Education
Skills
Additional Qualifications
Languages
Timeline
Generic

Basil Chikosi

Lodz,10

Summary

Technical Services Engineer with demonstrated expertise supporting business engineering activities and providing cross-functional technical support. Over 4 years of experience in technical support. Skilled in building and maintaining tools and processes to standardize work and improve efficiency.

Overview

7
7
years of professional experience

Work History

Technical Services Engineer

Fujitsu Global
12.2021 - Current
  • Contributed to Azure Virtual Desktop solutions, ensuring security, performance, and seamless networking.
  • Participated in cloud migration and virtualization strategies, optimizing network connectivity.
  • Assisted in configuring and troubleshooting TCP/IP networking, DNS resolution, and VPN connectivity.
  • Helped automate network deployments using Terraform and Azure CLI.
  • Provided technical support for Azure Networking, working with security groups, load balancing, and ExpressRoute.
  • Worked closely with teams integrating cloud and network services into enterprise environments.
  • Worked with Kubernetes for containerized workloads, managing deployments in Azure Kubernetes Service (AKS).
  • Managed Azure Virtual Machines, Load Balancers, Storage, Backup, and network security configurations.
  • Developed scripts in PowerShell and Python to automate cloud and network resource provisioning.
  • Assisted in troubleshooting complex networking issues, including DNS resolution, TCP/IP routing, and firewall configurations.
  • Integrated API gateways, ensuring secure and efficient service communication.

Service Desk Agent

BG Construction Group
08.2018 - 12.2019
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
  • Discussed customer concerns regarding product usage, to promote improved user experience.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.

Education

Master of Science - Management

Silesian University of Technology
Gliwice
01.2023

Bachelor of Science - Telecommunications Honors Degree

Midlands State University
Zimbabwe
01.2020

Skills

  • Azure Virtual Desktop
  • Azure AD
  • Azure Networking
  • Security
  • Monitoring
  • Hyper-V
  • VMware
  • Citrix
  • PowerShell
  • Python
  • Bash
  • Azure Resource Manager (ARM)
  • Terraform
  • Azure CLI
  • Identity and Access Management (IAM)
  • Conditional Access Policies
  • Pipeline automation
  • Cloud-based deployment strategies
  • TCP/IP
  • UDP
  • HTTP/HTTPS
  • DNS
  • DHCP
  • VPN
  • API Management
  • ExpressRoute
  • Customer support
  • Incident management
  • Configuration management
  • Equipment maintenance and repair
  • Technical troubleshooting

Additional Qualifications

  • Experience with Remote Desktop Services (RDS) and VDI solutions.
  • Knowledge of Azure Sentinel and other SIEM tools for cloud security management.
  • Understanding of DevOps principles, CI/CD practices, and cloud automation.
  • Fluent in Business English (written and spoken).

Languages

English
Advanced (C1)

Timeline

Technical Services Engineer

Fujitsu Global
12.2021 - Current

Service Desk Agent

BG Construction Group
08.2018 - 12.2019

Master of Science - Management

Silesian University of Technology

Bachelor of Science - Telecommunications Honors Degree

Midlands State University

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Basil Chikosi