Basílio Ndonga
Lisboa
Summary
I am a young professional with experience in customer service, language teaching, and technical support in IT environments. I communicate effectively with diverse audiences, am fluent in English, and adapt quickly to new work contexts. Through my experiences in Namibia and Portugal, I have developed strong skills in teamwork, problem-solving, and handling high-pressure situations. I am currently seeking an opportunity where I can apply and continue developing my skills while contributing positively to the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
O Pitéu
01.2023 - 10.2023
- Daily customer support in Portuguese, English, and Spanish, ensuring clear and effective communication
- Order taking, payment handling, and complaint resolution in a quick and courteous manner
- Continuous adaptation to different customer profiles and high-pressure situations
- Use of POS systems and automated payment terminals
English Teacher
Bennett’s Language Center
01.2021 - 06.2021
- Developed innovative lesson plans to engage students in English language learning.
- Taught English to students of various age groups and proficiency levels
- Developed personalized lesson plans focusing on speaking, grammar, and writing
- Assessed student progress through tests and practical activities
Computer Lab Assistant
Jacob Marengo Secondary School
01.2019 - 12.2020
- Supported all computer lab operations.
- Provided technical support to students and teachers in the computer la
- Performed basic preventive and corrective maintenance on IT equipment
- Assisted with software setup and local network configurations
- Professional Course in Computer Systems and Networks
Education
Bachelor of Computer Science -
Universidade Lusófona
LisbonProfissional Course - Computer Systems And Network .
Master D
Lisbon12.2025
Skills
- Excellent communication skills with people of various nationalities
- Ability to remain calm and resolve problems quickly
- Direct experience in customer service
- Practical knowledge of sales tools such as POS (Point of Sale) systems
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
Certification
Certification in Python Programming Certificate (Beginner Level)
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Customer Service Representative
O Pitéu
01.2023 - 10.2023
English Teacher
Bennett’s Language Center
01.2021 - 06.2021
Computer Lab Assistant
Jacob Marengo Secondary School
01.2019 - 12.2020
Bachelor of Computer Science -
Universidade Lusófona
Profissional Course - Computer Systems And Network .
Master D
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