Beata-Vitaliia Pitura
Lviv,Ukraine
Summary
Highly motivated and enthusiastic person with a passion for continuous learning and personal growth. With over 8 years of leadership experience in the BPO industry, specifically in Finance, leading various teams. I enjoy working with people, learning from them and embracing new challenges. Driven by a results-oriented mindset and inspiring team members through goal orientation and motivation to continuously strive for improvements and growth.
Overview
13
13
years of professional experience
Work History
Total Service Quality Lead
Nestle Business Services Lviv
07.2023 - Current
- Ensuring NBS Lviv provides a world-class partner
and user experience - Monitoring and evaluating service performance of organization of 1700 employees
- Building strategy of TSQ department and evolution of Market Account Lead role
- Close collaboration with End to End Leads
Order to Cash Process Lead
Nestle Business Services Lviv
09.2019 - 06.2023
- Managed and led a team of 75 employees
- Empowered and developed strong team leaders through regular communication, feedback, and mentoring
- Guided the team in implementing strategic improvements and automations for Order to Cash processes and enhance partner satisfaction
- Established strategic partnerships with Order to Cash stakeholders
- Made strategic contributions to the growth and development of Order to Cash and new services
- Actively participated in building the NBS strategy and executing it through the Extended Leadership Team network
Order to Cash Process Optimizer
Nestle Business Services Lviv
01.2019 - 09.2019
- Actively participated in PO governance establishment across Markets and NBS Centers
- Driving simplifications, improvements in O2C processes
- Standardizing O2C processes across Markets
Demand Capture Team Lead
Nestle Business Services
01.2018 - 01.2019
- Leading and establishing newly created team
- Ensuring smooth transition of Demand Capture activities of Eastern European Markets (10 Markets)
- Ensuring the quality and timeliness of activities provided to the markets
- Managing stakeholders effectively
Decision Support Analyst
Nestle Globe Germany
07.2016 - 12.2017
- Handling billing and charging processes for Markets and NOSW
- Managing procurement process and driving KPI improvement, such as reducing blocked invoices and invoices before purchase orders
- Managing transition of t"Ariba Easybuy"
- PEC activities, DF preparation
Nespresso Accounts Payable Team Lead
Nestle Business Services
01.2015 - 06.2016
- Ensuring and supporting the successful transition of posting activities for North and South America Nespresso Markets to NBS Lviv
- Establishing close cooperation and regular governance with Market Stakeholders
- Leading and growing team
- Driving continuous improvement (CI) initiatives and sharing best practices across Nespresso Markets
Nespresso Account Payable Accountant
Nestle Business Services
08.2014 - 12.2014
- Taking part in transition of posting activities from Nespresso USA to NBS Lviv
- Ensuring quality of Standards Routines & transfer knowledge to colleagues
- Handled day-to-day posting of invoices in Nessoft program .
Project Specialist
Nestle Business Services
03.2014 - 07.2014
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- SWIFT Project for IBAN implemetation to SAP
- Cooperation with Regional and Global Solution Teams
Accounts Payable Accountant
Nestle Business Services
09.2011 - 02.2014
- Actively participating in transition process of scanning and indexing activities to NBS Lviv
- Preparing payment proposals, uploading them to bank, and managing the forecasting, reposting, and netting processes
- Contributing to the Leadership Development Pillar
Education
Master Degree - International Economics
West Ukrainian National University
Ternopil06.2012
High School Diploma -
Humanitarian Gymnasium With Depth Study of English
Lviv, Ukriane06.2007
Skills
- Leadership
- Change Management
- Adaptability
- Analytics
- Problem Solving
- Multitasking
- Communication
- Learning Agility
Languages
Ukrainian
Native language
English
Advanced
C1
Polish
Elementary
A2
French
Beginner
A1
German
Beginner
A1
Hobbies and interests
- Sports: jogging, yoga, biking and hiking.
- Travel & Photography: Passionate about exploring and capturing moments.
- Cooking: Love experimenting with recipes.
- Reading: Find relaxation in books.
Timeline
Total Service Quality Lead
Nestle Business Services Lviv
07.2023 - Current
Order to Cash Process Lead
Nestle Business Services Lviv
09.2019 - 06.2023
Order to Cash Process Optimizer
Nestle Business Services Lviv
01.2019 - 09.2019
Demand Capture Team Lead
Nestle Business Services
01.2018 - 01.2019
Decision Support Analyst
Nestle Globe Germany
07.2016 - 12.2017
Nespresso Accounts Payable Team Lead
Nestle Business Services
01.2015 - 06.2016
Nespresso Account Payable Accountant
Nestle Business Services
08.2014 - 12.2014
Project Specialist
Nestle Business Services
03.2014 - 07.2014
Accounts Payable Accountant
Nestle Business Services
09.2011 - 02.2014
Master Degree - International Economics
West Ukrainian National University
High School Diploma -
Humanitarian Gymnasium With Depth Study of English
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