Bogdan Sokolov
Gdansk
Summary
Results-driven Operations Lead with a proven track record in managing professional teams and optimizing operations to achieve business objectives. Skilled in strategic planning, team leadership, customer relationship management, and process improvement. Focused on driving quality and efficiency to deliver exceptional business outcomes.
Overview
11
11
years of professional experience
Work History
EMEA Operations Lead
Majorel / Teleperformance
12.2022 - Current
- Manage daily performance of ChatBot GenAI and YouTube products across multiple EMEA locations.
- Develop and execute short-term and long-term strategies to meet business goals.
- Collaborate with HR and Recruitment teams to fulfill resource needs.
- Strengthen customer relationships to improve satisfaction and retention.
- Guide and mentor Team Leaders for career development.
- Enhance team productivity by providing ongoing training and development opportunities.
- Oversee site management for the Gdansk location.
Team Leader
Majorel
10.2021 - 11.2022
- Directed team performance to exceed targets and service level agreements (SLAs).
- Addressed HR-related issues and challenges.
- Maintained effective communication with clients.
- Provided cross-location support and participated in recruitment and onboarding processes.
- Conducted performance evaluations and prepared reports.
Content Reviewer
Majorel
11.2019 - 10.2021
- Reviewed social media content in compliance with client policies.
- Implemented team improvement initiatives.
Sports Project Manager
Unimir Travel LLC
06.2019 - 09.2019
- Defined project scope, guidelines, and task assignments.
- Directed teams for sports event management and ensured flawless execution.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Travel Manager
Unimir Travel LLC
06.2014 - 10.2018
- Coordinated UEFA events in Belarus.
- Planned and managed client travel arrangements, ensuring adherence to budgets and needs.
Education
Bachelor of Arts - International Tourism & Relations
Andrzej Frycz Modrzewski Krakow University
Krakow, Poland09.2021
Bachelor of Arts - Economics of Tourism Industry
Belarusian State Economic University
Minsk, Belarus07-2017
Skills
- Leadership & Team Development
- Strategic Planning & Execution
- Customer Relationship Management
- Analytical Problem-Solving
- Performance Management
- Operational Excellence
- Conflict Resolution & Mediation
- Communication & Interpersonal Skills
- Project Management
- Financial Planning & Analysis
- Technology Proficiency
LANGUAGES
Russian
Native language
English
Proficient
C2
Polish
Upper intermediate
B2
German
Beginner
A1
Spanish
Beginner
A1
Timeline
EMEA Operations Lead
Majorel / Teleperformance
12.2022 - Current
Team Leader
Majorel
10.2021 - 11.2022
Content Reviewer
Majorel
11.2019 - 10.2021
Sports Project Manager
Unimir Travel LLC
06.2019 - 09.2019
Travel Manager
Unimir Travel LLC
06.2014 - 10.2018
Bachelor of Arts - International Tourism & Relations
Andrzej Frycz Modrzewski Krakow University
Bachelor of Arts - Economics of Tourism Industry
Belarusian State Economic University
Similar Profiles
Arjun JayarajArjun Jayaraj
CSR II Automotive Technical Support Advisor at Majorel (Teleperformance)CSR II Automotive Technical Support Advisor at Majorel (Teleperformance)
Muhamad Hazziq MasniMuhamad Hazziq Masni
Content Moderator at Majorel (Teleperformance)Content Moderator at Majorel (Teleperformance)
Gloria KinyuaGloria Kinyua
Trainer at Majorel/Teleperformance - KenyaTrainer at Majorel/Teleperformance - Kenya