Beimnet Hunde
Poznan,Greater Poland
Summary
Dedicated and adaptable professional with academic backgrounds in Nursing and Empirical Linguistics, and strong experience in customer service and team leadership. Known for being responsible, reliable and having strong communication skills in multicultural environments. Proficient at managing work and school, and creating positive relationships with customers and teams. Growing into a leadership role in the restaurant industry, after proving my responsibility, team work and customer handling excellence.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Team leader
Pita Bross
Poznan, Greater Poland
2024.12 - Current
- Resolved conflicts quickly to maintain a positive work environment.
- Briefed team before each shift about any changes or updates, fostering effective communication.
- Provided valuable input into marketing strategies based on intimate knowledge of clientele preferences.
- Enhanced customer satisfaction by delivering exceptional service and addressing guests' needs promptly.
- Started as a part-time team member while completing postgraduate studies.
Customer service representative
MKB General Trading
Addis Ababa, Ethiopia
2021.10 - 2023.02
- Performed administrative duties contributing towards smooth store operations.
- Enhanced communication channels through regular updates on company policies and promotions.
- Participated in team meetings sharing best practices for improving service delivery.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Fellowship leader
Evangelical Student's and Graduate's Union
Samara, Ethiopia
2018.09 - 2021.04
- Managed financial responsibilities and organizational activities.
- Coordinated student engagement and supported community activities.
- Developed leadership, organization, and communication skills.
- Selected for leadership responsibilities because of commitment, accountability, and teamwork.
Education
Bachelor of Arts - Nursing
Samara University
Ethiopia 2017.12 - 2021.09
Master of Arts - Applied Linguistics
Adam Mickiewicz University
Poznan 2023.10 - 2025.10
Skills
- Digital marketing
- Sales strategy
- CRM software knowledge
- Microsoft Office
- Customer analysis
- Problem-solving
- Time management
- Team Leadership
- Pressure handling
- Dispute resolution
- Verbal communication
- Client-focused
- Empathy
- Analytical
- Multi-tasking
Languages
English
Advanced
Polish
Beginner
Timeline
Team leader
Pita Bross
2024.12 - Current
Master of Arts - Applied Linguistics
Adam Mickiewicz University
2023.10 - 2025.10
Customer service representative
MKB General Trading
2021.10 - 2023.02
Fellowship leader
Evangelical Student's and Graduate's Union
2018.09 - 2021.04
Bachelor of Arts - Nursing
Samara University
2017.12 - 2021.09