Creative Finance graduate offering strong analytical and abstract reasoning skills. Excellent history of managing complex data. Well-versed in business operations, strategic planning and market analysis. Track record of positive academic performance and superior numerical and analytical skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Belinda Chikovo
Warsaw
Summary
Overview
5
years of professional experience
1
Certification
Work History
Foundever
Training and Development Specialist
09.2023 - Current
Job overview
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Trained and mentored 25+ new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [15]%.
Cognizant
Senior Training Specialist
12.2022 - 08.2023
Job overview
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for 5+ new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success
Foundever
Training and Development Specialist
09.2022 - 12.2022
Job overview
- Managed training groups of up to 25+ including auditing, coaching, and providing them with feedback about Square services (financial merchant , mobile payment services aggregator and payroll)
- Conducting up-skill training for tenured employees in different LOB including sales, messaging, and account services
- Performing evaluations of content to enhance delivery and improve effectiveness
- Integrated advanced IT technology into training sessions.
- Produced training manuals, presentations and resources for enhanced learning.
- Developed and executed strategies to improve training program performance.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Foundever
Assistant Trainer
01.2022 - 09.2022
Job overview
- Delivering virtual and live training
- Maintaining and keeping updated training records.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.
- Developed and implemented successful on-boarding program.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed assessment surveys, feedback and monitoring systems to drive analysis for training program reporting.
- Trained and mentored 25+ new personnel hired to fulfill various roles
Foundever
Customer Representative
01.2021 - 12.2021
Job overview
- Handling internal and external payroll process
- FIFO Inventory Management
- Providing resolutions to technical and financial issues raised by clients
- Analyzing inventory and sales reports
- Boosted sales revenue by skillfully promoting diverse service options.
- Maintained and managed customer files and databases.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained staff on operating procedures and company services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Kings Brake & Clutch
Finance Intern
01.2019 - 12.2019
Job overview
- Maintained accurate, up-to-date financial spreadsheets and databases fore reliable reference.
- Analyzed financial data and presented meaningful insights to senior management.
- Supported organizational account management duties under direct supervision.
- Tracked financial transactions to update balance sheets with accurate, current information.
- Prepared and posted financial journal entries using technically relevant software.
- Researched accounting issues and proposed solutions to avoid repeat occurrences. Increased sales by 10%.
- Drafted financial reports to support comprehensive investigations.
- Monitored revenue, risk and capital allocations for financial transparency and balance.
- Drafted reports on stock and bond health for periodic client communications.
- Prepared company tax returns and other financial filings.
Education
University of Economics AndHuman SciencesWarsaw,Poland
BBA from Finance and Accounting
03.2023
University Overview
GPA: 4.34
- Completed professional development in Bcom Degree in Accounting and Finance
South Eastern CollegeChiredzi,Zimbabwe
High School Diploma
11.2018
University Overview
Accounting, Business Studies, Economics
Taal Net InstituteKempton Park, South Africa
High School Diploma
11.2016
University Overview
B-C Level
Skills
- KYC
- Coda
- Oracle
- Salesforce
- Atlassian Jira
- Omnichannel
- Amazon Connect
- Articulate 360
- Inventory Management
- Microsoft Suite
- Google Workspace
- Virtual /Classroom Skills
- Written and Oral Communications
- Product Development
- Analytical and Critical Thinking
- Customer Relations
Certification
- Certified Trainer,Foundever -2022
Languages
English
Bilingual or Proficient (C2)
Timeline
Training and Development Specialist
Foundever
09.2023 - Current
Senior Training Specialist
Cognizant
12.2022 - 08.2023
Training and Development Specialist
Foundever
09.2022 - 12.2022
Assistant Trainer
Foundever
01.2022 - 09.2022
Customer Representative
Foundever
01.2021 - 12.2021
Finance Intern
Kings Brake & Clutch
01.2019 - 12.2019
University of Economics AndHuman Sciences
BBA from Finance and Accounting
South Eastern College
High School Diploma
Taal Net Institute
High School Diploma
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