Belkheir Bourahla
Kielce
Summary
My name is Belkheir Bourhala, I am 20 years old, a computer science student.Versatile and results-driven professional with extensive experience in customer service and administrative roles, notably at Telecommunications Company (mobilis). Excelled in enhancing customer satisfaction and streamlining inventory processes. Skilled in Microsoft Office Suite and adept at professional communication, consistently delivering improvements in client relations and operational efficiency.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Administrative Assistant
MILES REPAIR CENTER
08.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Stock Controller
Id Logistics
06.2024 - 07.2024
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
Stock Controller
Id Logistics
02.2024 - 05.2024
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Coordinated with quality assurance team to ensure that incoming products met established quality standards, preventing potential stock issues related to defective items.
- Performed root cause analysis on inventory discrepancies, implementing corrective actions for long-term resolution.
Call Center Representative
Telecommunications Company (ooredoo)
01.2023 - 07.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Call Center Representative
Telecommunications Company (mobilis)
09.2022 - 12.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Documented and detailed calls and complaints using call center's CRM database.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
Bachelor of Science - Computer Science
Kielce University of Technology
Kielce, Poland 09.2023 - Current
Skills
Office administration
Administrative support
Data entry
Computer skills
Customer service
Microsoft Office Suite
Scheduling
Research
Documentation and control
Mail management
Mail distribution
Email support
Timeline
Administrative Assistant
MILES REPAIR CENTER
08.2024 - 12.2024
Stock Controller
Id Logistics
06.2024 - 07.2024
Stock Controller
Id Logistics
02.2024 - 05.2024
Bachelor of Science - Computer Science
Kielce University of Technology
09.2023 - Current
Call Center Representative
Telecommunications Company (ooredoo)
01.2023 - 07.2023
Customer Call Center Representative
Telecommunications Company (mobilis)
09.2022 - 12.2022
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