BENEDICTA EJEWE
Warsaw
Summary
Dedictated Customer Specialist with a diverse skill set in client management and on boarding of new clients. Adept at building and nurturing client relationships, driving revenue growth, and maximizing customer satisfaction. Proficient communication, analytical, and problem-solving abilities, coupled with an effective customer-centric approach. Demonstrates a strong work ethic, resilience, and a drive for continuous personal and professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Service Specialist
Cineworld Cinemas Limited
Warsaw, Poland
06.2021 - Current
- Ensure exceptional support for customers through telephone conversations and email correspondence with clients based in the United Kingdom and Ireland.
- Achieve customer satisfaction by responding to more than 1000 email inquiries each month and resolving an average of 5-10 escalated calls per day.
- Deliver timely and effective resolutions to customer queries and issues.
- Provide personalized advice and assistance to diverse customers, taking into account their unique preferences.
- Consistently gather customer feedback, contributing to the overall improvement of service quality.
- Efficiently manage customer requests including appointment scheduling, special order coordination, and merchandise pick-up organization.
- Demonstrate product knowledge and expertise by recommending suitable movie choices to customers, providing comprehensive explanations, and suggestions which yields positive feedback from customers.
Sales Representative
Ashklass Oil and Gas Company
Abuja, Nigeria
01.2019 - 12.2020
- Collaborated with cross-functional teams, including marketing and product development, to identify customer needs and provide valuable feedback to the management team thereby sharpening my interpersonal skills.
- Utilized proven sales strategies and techniques to drive business growth.
- Leveraged CRM software to track and manage customer interactions, improvement in sales process efficiency, and accurate sales forecasting.
- Delivered unmatched customer service and diligent after-sales support, garnering a stellar 90% customer satisfaction rating as affirmed by extensive feedback and surveys, signifying an unwavering commitment to customer excellence.
- Achieved an 85% customer retention rate by fostering strong relationships with key clients.
Education
Master Of Arts (MA) - International Business Relations
Vistula University
Warsaw03.2023
Bachelor of Science (BSc) - Economics
Renaissance University
Enugu06.2018
Skills
- Proficient communication skills in written and verbal English
- Ability to resolve complaints efficiently
- Adaptability
- CRM Software proficiency
- Analytical and problem solving ability
- Service standard compliance
- MS Word
- MS Power Point
- MS Excel
- Email management
- Telephone etiquette
Certification
- Nigerian Economics Students Association (NESA)
Accomplishments
Recognized by the management for achieving a customer satisfaction rating of 95% through the Rant and Rave feedback scheme.
Awards
- Award for outstanding academic results (M.A International Relations)
Hobbies and Interests
- Reading
- Writing
- Photography
- Yoga
Timeline
Senior Customer Service Specialist
Cineworld Cinemas Limited
06.2021 - Current
Sales Representative
Ashklass Oil and Gas Company
01.2019 - 12.2020
Master Of Arts (MA) - International Business Relations
Vistula University
Bachelor of Science (BSc) - Economics
Renaissance University