Bernardin AMEY
Service Desk Agent
Warsaw,Mokotow
Summary
Dependable, very dynamic and highly motivated communicator. Enjoys working in a diverse, multicultural and team driven environment. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Works under pressure, and can easily acquire adaptability to different situations. My place is around people, and my strength, through communication skills, is satisfying my audiences/customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Desk Agent
SSC EMEA Service Desk Polska
Wroclaw , 02
2021.08 - 2022.11
- Functioned as first point of contact between users and company,
- Managed over 50 customer calls per day,
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
Content Creator
HDI Rwanda
Kicukiro , Kigali
2020.10 - 2021.02
- Strengthened content through proofreading and editing.
- Develop original content through social listening and independent sources.
- Increased social media interactions by 10%
- Conducted extensive research to provide factual statistics for articles, blogs and landing pages.
- Applied current editing and photography tools to tell great stories
- Analyzed conversion and bounce rates to measure success of content
Sales Officer
MTN Rwanda Kigali
Remera , Kigali
2020.04 - 2020.09
- Sensitization of MTN Rwanda-cell network use (for telephones calls and internet),
- Enhanced sales operations by 8% through development of new sales strategies, cold calling techniques and customer follow-up
- Record all queries or complaints of clients about MTN Rwanda-cell products and services,
- Identified and qualified new distributors to increase market share in key territories.
- Recommended and implemented strategic initiatives targeting new business to increase sales 15%
Assistant Formative Research Consultant
CNFA HingaWeze Kigali
Kacyiru , 14
2019.11 - 2020.02
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in team-building activities to enhance working relationships.
Communication and Advocacy Specialist
STRATDEVER LTD Kigali
Kacyiru , 04
2019.05 - 2019.09
- Implemented corporate communications strategy, designs,
- Managed and facilitated implementation of City Office communications,
- Served customers and followed outlined steps of service.
- Increased sales by 12%.
Author
Sokkaa Rwanda Kigali
Gasabo , Kigali
2017.05 - 2019.01
- Delivering engaging and informative news on sports to readers of Sokaa,
- Maintained informative social media to help further storylines and promote future events.
- Collaborated with cross-functional teams to produce accurate, high-quality documentation for customers.
- Managed Sokaa Socials' content which increased traffic to site by 6%
Education
Master of Arts - International Relations
AKADEMIA FINANSÓW I BIZNESU VISTULA
Warsaw, Poland10.2023
Bachelors - Arts of Mass Media And Communication (BMMC)
Mount Kenya University
Kigali, Rwanda08.2018
Skills
- Flexibility and Adaptability
- Self-motivation
- Good time management
- Conflict Resolution
- Creative Solutions
Certification
May 2007 — Oct 2010 O'Level Certificate, Secondary School O’ level at Petit Seminaire St
Jean, NKUMBA
Secondary School Ordinal (O’) level at Petit Seminaire St Jean,
NKUMBA.
Musanze
Languages
English
Advanced
C1
French
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
In times like these, it helps to recall that there have always been times like these.
Paul Harvey
Timeline
Service Desk Agent
SSC EMEA Service Desk Polska
2021.08 - 2022.11
Content Creator
HDI Rwanda
2020.10 - 2021.02
Sales Officer
MTN Rwanda Kigali
2020.04 - 2020.09
Assistant Formative Research Consultant
CNFA HingaWeze Kigali
2019.11 - 2020.02
Communication and Advocacy Specialist
STRATDEVER LTD Kigali
2019.05 - 2019.09
Author
Sokkaa Rwanda Kigali
2017.05 - 2019.01
Master of Arts - International Relations
AKADEMIA FINANSÓW I BIZNESU VISTULA
Bachelors - Arts of Mass Media And Communication (BMMC)
Mount Kenya University
May 2007 — Oct 2010 O'Level Certificate, Secondary School O’ level at Petit Seminaire St
Jean, NKUMBA
Secondary School Ordinal (O’) level at Petit Seminaire St Jean,
NKUMBA.
Musanze
Similar Profiles
Petya Dafova RadevaPetya Dafova Radeva
Qlik Sense Developer at Ingram Micro SSC EMEAQlik Sense Developer at Ingram Micro SSC EMEA
Stefania TotStefania Tot
Senior RTR Accountant - Supply Chain at FrieslandCampina Service Center EMEASenior RTR Accountant - Supply Chain at FrieslandCampina Service Center EMEA
EVAN ALEXANDEREVAN ALEXANDER
Janitor/Janitor/School Custodian at SSC Service SolutionsJanitor/Janitor/School Custodian at SSC Service Solutions