Betelhem Baye Zemene
Warsaw
Summary
Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.
Overview
6
6
years of professional experience
Work History
Accounting Bookkeeper
Amhara Bank
10.2022 - 05.2023
- Maintained and processed invoices, deposits, and money logs.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and processed client electronic payments and check deposits.
Sales and Marketing Intern
Ruian Sanlin Machinery
09.2021 - 05.2022
- Collaborated closely with sales team to manage leads and help with proposals.
- Assisted in creating written, video and image content for marketing channels.
- Demonstrated willingness and interest in learning new tasks and skills.
- Conducted basic market research to identify customer needs.
- Maintained confidentiality of customer and business information to prevent data breaches.
- Contacted prospective customers through phone calls and emails to develop business.
- Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
- Shadowed team members to learn problem-solving and best practices in customer service.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Utilized specialized software to capture and process data.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Created and distributed surveys for data collection and analysis.
Customer Service Representative
Cherenet Logistic & Transportation
05.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Master of Arts - Business Management
Akademia Ekonomiczno-Humanistyczna W Warszawie
Warsaw, Poland06.2025
Bachelor of Arts - International Trade & Economics
Wenzhou University
Wenzhou, China06.2022
Skills
- Statutory Reporting
- Payroll Administration
- Invoice Processing
- Call Management
- Data Collection
- Information Security
- Sales Strategy
- Database Maintenance
- Lead Generation
- Marketing
- Document Preparation
- MS Office Expert
Languages
Amharic
Native language
English
Advanced
C1
Chinese (Mandarin)
Intermediate
B1
Polish
Elementary
A2
Timeline
Accounting Bookkeeper
Amhara Bank
10.2022 - 05.2023
Sales and Marketing Intern
Ruian Sanlin Machinery
09.2021 - 05.2022
Customer Service Representative
Cherenet Logistic & Transportation
05.2017 - 08.2018
Master of Arts - Business Management
Akademia Ekonomiczno-Humanistyczna W Warszawie
Bachelor of Arts - International Trade & Economics
Wenzhou University
Similar Profiles
BELETEW DEMISSIE AYALEWBELETEW DEMISSIE AYALEW
Bank Branch Manager at Amhara Bank S.CBank Branch Manager at Amhara Bank S.C
Yohannes NirayoYohannes Nirayo
President at Amhara youth (Youth non-profit organization)President at Amhara youth (Youth non-profit organization)
Damtie AbebeDamtie Abebe
Malaria Prvention and Control Program Coordinator at Amhara Public Health InstituteMalaria Prvention and Control Program Coordinator at Amhara Public Health Institute