Betz Yeboah Frimpong
Graduate
Poznan,Poland
Summary
I am a highly motivated and resourceful individual. I am equipped with the ability to learn at full tilt, work efficiently and utilize my strength in problem-solving, effective communication, relationship building by critically engaging my thinking skills to manage, analyze and deliver excellent results. I am currently looking for a challenging role in an organization where I can contribute to its success while developing my potential.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Human Resources Associate (intern)
AIE Galicia
Lugo , Spain
07.2021 - 01.2022
- Assist with day to day operations of the HR functions and duties
- Provide clerical and administrative support to Human Resources executives
- Compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
- Coordinate HR projects (meetings, training, surveys etc) and take minutes
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Communicate with public services when necessary
- Properly handle complaints and grievance procedures
- Coordinate communication with candidates and schedule interviews
- Conduct initial orientation to newly hired employees
- Assist our recruiters to source candidates and update our database
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Aviation Security
Ghana Airport Company Limited
Accra , Ghana
01.2019 - 08.2020
- Entry and exit monitoring
- Assisting with emergency situation
- Resolving enquiries for passengers
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
Management Assistant (part Time)
All Nation Travel and Tour
Kumasi , Ghana
09.2018 - 08.2019
- Increased customer service success rates by quickly resolving issues.
- Track and manage the overall travel policy
- Manage and supervise all travel arrangements
- Maintain trustworthy relationships with travel agencies and vendors
- Negotiate contracts with travel service providers
- Book tickets and reconcile expenses
- Manage credit card operations
- Ensure compliance with different relevant travel policies and procedures
- Suggest improvement and innovation in travel programs
- Assist with Travel Issues
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Completed daily logs for management review.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative (intern)
Ghana Airport Company Limited
Accra , ghana
01.2018 - 08.2018
- Answer question regarding terminal flights and facility
- Relay request and paging services using telephone
- Verify passenger's reservation
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Prepared variety of different written communications, reports and documents.
- Led projects and analyzed data to identify opportunities for improvement.
Front Desk Representative (intern)
Kempinski Hotel
Accra , Ghana
01.2017 - 08.2017
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Maintain updated records of bookings and payments
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Master of Science - Agri-Food Economics And Trade
Poznan University of Life Sciences
Poznan, Poland 10.2020 - 07.2022
Bachelor of Arts - Culture and Tourism
Kwame Nkrumah University of Science And Technology
09.2015 - 06.2019
High School Diploma -
Abetifi Presbyterian Senior High School
Ghana 09.2011 - 06.2014
Skills
Computer skills
Interpersonal skills
Time Management
Customer Service
Problem Solving
Creativity
Teamwork
Sales
Accomplishments
Completing master's degree is my greatest accomplishment, because it is a responsibility I owe to myself as well as commitment to others. I refer to this as a responsibility because i have a proactive outlook on life, which makes me actively seek and go after the things that i want to accomplish in life. I refer to it as commitment because i want to be an example to others of the attainment and contribution to society that women can make.
hobbies
Reading
football
Timeline
Human Resources Associate (intern)
AIE Galicia
07.2021 - 01.2022
Master of Science - Agri-Food Economics And Trade
Poznan University of Life Sciences
10.2020 - 07.2022
Aviation Security
Ghana Airport Company Limited
01.2019 - 08.2020
Management Assistant (part Time)
All Nation Travel and Tour
09.2018 - 08.2019
Customer Service Representative (intern)
Ghana Airport Company Limited
01.2018 - 08.2018
Front Desk Representative (intern)
Kempinski Hotel
01.2017 - 08.2017
Bachelor of Arts - Culture and Tourism
Kwame Nkrumah University of Science And Technology
09.2015 - 06.2019
High School Diploma -
Abetifi Presbyterian Senior High School
09.2011 - 06.2014