Betz Yeboah Frimpong
Graduate
Poznan,Poland
Summary
I am a highly motivated and resourceful individual. I am equipped with the ability to learn at full tilt, work efficiently and utilize my strength in problem-solving, effective communication, relationship building by critically engaging my thinking skills to manage, analyze and deliver excellent results. I am currently looking for a challenging role in an organization where I can contribute to its success while developing my potential.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Human Resources Associate (intern)
AIE Galicia
Lugo , Spain
07.2021 - 01.2022
- Assist with day to day operations of the HR functions and duties
- Provide clerical and administrative support to Human Resources executives
- Compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
- Coordinate HR projects (meetings, training, surveys etc) and take minutes
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Communicate with public services when necessary
- Properly handle complaints and grievance procedures
- Coordinate communication with candidates and schedule interviews
- Conduct initial orientation to newly hired employees
- Assist our recruiters to source candidates and update our database
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Aviation Security
Ghana Airport Company Limited
Accra , Ghana
01.2019 - 08.2020
- Entry and exit monitoring
- Assisting with emergency situation
- Resolving enquiries for passengers
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
Management Assistant (part Time)
All Nation Travel and Tour
Kumasi , Ghana
09.2018 - 08.2019
- Increased customer service success rates by quickly resolving issues.
- Track and manage the overall travel policy
- Manage and supervise all travel arrangements
- Maintain trustworthy relationships with travel agencies and vendors
- Negotiate contracts with travel service providers
- Book tickets and reconcile expenses
- Manage credit card operations
- Ensure compliance with different relevant travel policies and procedures
- Suggest improvement and innovation in travel programs
- Assist with Travel Issues
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Completed daily logs for management review.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative (intern)
Ghana Airport Company Limited
Accra , ghana
01.2018 - 08.2018
- Answer question regarding terminal flights and facility
- Relay request and paging services using telephone
- Verify passenger's reservation
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Created plans and communicated deadlines to complete projects on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Prepared variety of different written communications, reports and documents.
- Led projects and analyzed data to identify opportunities for improvement.
Front Desk Representative (intern)
Kempinski Hotel
Accra , Ghana
01.2017 - 08.2017
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Maintain updated records of bookings and payments
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Master of Science - Agri-Food Economics And Trade
Poznan University of Life Sciences
Poznan, Poland 10.2020 - 07.2022
Bachelor of Arts - Culture and Tourism
Kwame Nkrumah University of Science And Technology
09.2015 - 06.2019
High School Diploma -
Abetifi Presbyterian Senior High School
Ghana 09.2011 - 06.2014
Skills
Computer skills
Accomplishments
Completing master's degree is my greatest accomplishment, because it is a responsibility I owe to myself as well as commitment to others. I refer to this as a responsibility because i have a proactive outlook on life, which makes me actively seek and go after the things that i want to accomplish in life. I refer to it as commitment because i want to be an example to others of the attainment and contribution to society that women can make.
hobbies
Reading
football
Timeline
Human Resources Associate (intern)
AIE Galicia
07.2021 - 01.2022
Master of Science - Agri-Food Economics And Trade
Poznan University of Life Sciences
10.2020 - 07.2022
Aviation Security
Ghana Airport Company Limited
01.2019 - 08.2020
Management Assistant (part Time)
All Nation Travel and Tour
09.2018 - 08.2019
Customer Service Representative (intern)
Ghana Airport Company Limited
01.2018 - 08.2018
Front Desk Representative (intern)
Kempinski Hotel
01.2017 - 08.2017
Bachelor of Arts - Culture and Tourism
Kwame Nkrumah University of Science And Technology
09.2015 - 06.2019
High School Diploma -
Abetifi Presbyterian Senior High School
09.2011 - 06.2014
Similar Profiles
ARUN KUMAR PALAMURIARUN KUMAR PALAMURI
DevOps Automation Engineer at AIE FIBER RESOURCE TRADING INDIA PVT LTDDevOps Automation Engineer at AIE FIBER RESOURCE TRADING INDIA PVT LTD
Chense Kevin PhiriChense Kevin Phiri
Events Coordinator at AIEEvents Coordinator at AIE
Suman KumarSuman Kumar
Finance Controller at AIE Fiber Resource And Trading (India) Private LtdFinance Controller at AIE Fiber Resource And Trading (India) Private Ltd