Bevan Petersen
Warsaw
Summary
A passionate Customer Service Representative with 20+ years experience in the Hospitality Industry and am
dedicated to providing quality care for ultimate customer satisfaction. Proven ability to manage various hospitality
environments as well as establish and maintain excellent communication and relationships with vendors and clients.
Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time and system
management skills combined with vast knowledge of the hospitality and customer service industry.
Overview
23
23
years of professional experience
Work History
Concierge
Propr
01.2022 - 12.2022
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
Owner/General Manager
Castello's Bistro
07.2017 - 12.2021
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, expense reporting and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Increased overall efficiency of the business by developing and implementing training programs for staff members.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
Assistant Food and Beverage Manager
Table Mountain Cableway
03.2014 - 06.2016
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Responsible for daily, weekly, monthly stock control function
- Responsible for scheduling and supervising functions and activities of staff
- Collaborating with the Franchisor and Franchisee with regards to menu changes, layouts, themes etc
- Responsible for ensuring that front of house is neat and that all front of house duties are performed by staff
- Responsible for “Kitchen Management”
Operations Supervisor/Driver
CITY OF CAPE TOWN: WOODSTOCK WASTE management/CLEANSING DEPARTMENT
11.2013 - 12.2013
- Responsible for Hout Bay area council clean up
- Supervision of 21 staff members
- Route planning
- Inventory management and issuing of stock (tools)
Field Market Research
GLOBAL EDGE AND TNS MARKET RESEARCH
04.2013 - 11.2013
- Gathering information from individuals or groups
- Capturing market research data on behalf of companies for the purposes of developing/improving products or services
- Ensuring all field equipment is available for the team
- Downloading data and ensuring deadlines are met.
Clerk 2
CITY OF CAPE TOWN: PLUMSTEAD MUNICIPALITY OFFICE
02.2013 - 04.2013
- Assist customers in finding their valuations on the valuation roll (hard copy and PC's)
- Assist customers in navigating the sales book on the WEN PC and in the hard copy books provided
- Assist customers in completing their objection forms
- Capture objections received onto the valuations database in the presence of the customer
- Provide the customer with an acknowledgement of receipt of the objection
- Troubleshoot so as to effectively assist the customer with the most efficient means to resolve queries
- Categorize the nature of objections received in order to facilitate the effective resolution of the valuation objections
General Manager
ABERCROMBIE’S COFFEE SHOPS T/A HOUSE OF COFFEES
01.2008 - 01.2012
- Responsible for opening and closing of store depending on shift
- Responsible for upselling of products
- Responsible for maintaining appropriate inventory levels on food as well as serving ware, paper goods and other items
- Responsible for ensuring maintenance is carried out on a regular basis
- Responsible for daily, weekly, monthly stock control function
- Responsible for scheduling and supervising functions and activities of staff
- Collaborating with the Franchisor and Franchisee with regards to menu changes, layouts, themes etc
- Responsible for maintaining delivery and service records
- Responsible for maintaining expense reports
- Responsible for making sure staff are following service standards and health and safety regulations
- Responsible for ensuring that front of house is neat and that all front of house duties are performed by staff
- Responsible for cost control and budgeting together with Franchisee and Franchisor
- Responsible for maintenance on all capital equipment in store.
General Manager
REDS CAFÉ AND POOL LOUNGE
01.2005 - 01.2008
- Overseeing day to day operations
- Responsible for ensuring adherence to liquor regulations
- Responsible for upselling and alcohol promotions
- Ensuring quality customer service levels were maintained
- Responsible for scheduling and supervising functions and activities of staff
- Responsible for maintaining and managing inventory control
- Responsible for the stocking of all food and drink items
- Responsible for the cleanliness of bar and premises
- Responsible for ensuring that customers were billed correctly
- Responsible for maintaining and monitoring administrative expenses
- Responsible for verifying vendor bills and vendor payments
- Responsible for ensuring that all sanitary, food and health laws and regulations were adhered to.
Manager
MUGG AND BEAN
01.2002 - 01.2005
- Responsible for opening and closing of store depending on shift
- Responsible for maintaining appropriate inventory levels on food as well as serving ware, paper goods and other items
- Responsible for scheduling and supervising functions and activities of staff
- Responsible for maintaining delivery and service records
- Responsible for maintaining expense reports
- Responsible for making sure staff are following service standards and health and safety regulations
- Responsible for ensuring that front of house is neat and that all front of house duties are performed by staff
- Responsible for cost control and budgeting together with Franchisee and Franchisor
- Responsible for maintenance on all capital equipment in store.
Banqueting Co-Ordinator
TABLE BAY HOTEL
01.2000 - 01.2002
- Planning and overseeing food, beverage and entertainment events
- Booking of facilities for events
- Supervised setting up of facilities for events
- Communicating with customers, key personnel, construction, technical staff, florists, caterers for events.
Education
Spes Bona Senior Secondary School
Skills
- Operations Oversight
- Service Delivery Management
- Cost Control
- Front of House Management
- Back of House Management
- Sanitation Standards
- Relationship Building
- Team Leadership
- Staff Training
- Event Planning
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
personal information
- Pesel Number: 82090922532
- Karta Pobytu No: RR0978903
- Type: Zezwolenie Na Pobyt Czasowy (Temporary Residence Permit)
- Remarks: Dostęp Do Rynku Pracy (Access to Labor Market)
- Date of Birth: 09/09/82
- Driving License: Code 08
References
References available upon request.
Timeline
Concierge
Propr
01.2022 - 12.2022
Owner/General Manager
Castello's Bistro
07.2017 - 12.2021
Assistant Food and Beverage Manager
Table Mountain Cableway
03.2014 - 06.2016
Operations Supervisor/Driver
CITY OF CAPE TOWN: WOODSTOCK WASTE management/CLEANSING DEPARTMENT
11.2013 - 12.2013
Field Market Research
GLOBAL EDGE AND TNS MARKET RESEARCH
04.2013 - 11.2013
Clerk 2
CITY OF CAPE TOWN: PLUMSTEAD MUNICIPALITY OFFICE
02.2013 - 04.2013
General Manager
ABERCROMBIE’S COFFEE SHOPS T/A HOUSE OF COFFEES
01.2008 - 01.2012
General Manager
REDS CAFÉ AND POOL LOUNGE
01.2005 - 01.2008
Manager
MUGG AND BEAN
01.2002 - 01.2005
Banqueting Co-Ordinator
TABLE BAY HOTEL
01.2000 - 01.2002
Spes Bona Senior Secondary School
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