Bhakti Parsekar

• Cost Optimization through productivity improvement initiatives by 20%
• Delivery To Target initiatives with focus on comparing the current key cost drivers to the Initial Business Case & support the key accounts to define ‘Profit Improvement Plan'
• Reduce the waste incidents within the service enabled through effective problem management by minimum 30%
• Lead Time reduction for end-to-end process by at least 20%
• Facilitate automation through change standardization & digitization
• Worked in conjunction with Delivery Efficiency & Service Line Heads on strategic priorities, define objectives, expected results and initiatives
• Achieved business results through cost optimization, waste reduction & process improvement initiatives (Business Process Re-engineering, Value stream mapping, & redesigning to simplify processes) for different Service Lines
• Developed & coached local leaders through Yellow Belt Training & certification

Direct management of Lean programme across offshore locations (up to 15 improvement projects at a time). Responsible for managing the team of 45 lean skippers (15 direct & 30 indirect) across 5 locations

• Reported to the Global Head of Lean Operations & Center of Excellence
• Ultimately responsible for delivering Lean results from lean improvement initiatives, exceeding cost reduction targets by >10% annually
• Accountable for managing, coordinating and driving the offshore Lean team to fulfil its mission of continuously improving profitability and quality end-to-end across the practices through systematic data driven problem solving
• As an Offshore Lead worked with Global Delivery Center Heads on business priorities
• Responsible for the successful delivery of lean initiatives with not only focus on financial savings but also KPI based improvements ensuring sustainable improvement while realizing short and medium term savings
• Drove large projects (150+ FTEs) across practices/locations & ensure the industrialization of the approach

Managed multiple lean initiatives within the Global Delivery Center. Worked with the key stakeholders like the Global Delivery Heads to set directions and objectives by creating a roadmap for specific locations

• Responsible for managing the teams for specific locations
• Achieved an ambitious target of 2800k€ in 2019 while responsible for the Lean initiatives within India location
• Before the initiative: Develop project charter for each wave & ensure waves addresses business priorities
• During initiative: Ensure quality of wave execution & remove roadblocks, ensures business impact of each wave is achieved & sustained, ensure on the job training for Skippers as required
• After each initiative: ensures transformation sustainability & capture of medium term results, evaluate performance of lean team members
• Define & enhance Lean methods & standards within Atos as part of the larger Lean community
• Recruit & train new Lean team members

Trained & coached (on-site & virtual) around 300 employees across locations on application of DMAIC / A3 methodology

• Drove a continuous improvement culture by training, coaching & mentoring operational teams in lean concepts & tools, developed ambitious but realistic improvement plans by applying a structured problem-solving approach & enabled them to achieve improvement objectives around profitability, CSAT & employee satisfaction
• Drove the application of Lean methods & discipline at all levels of organization
• Evaluated & certified operation teams based on the measurable project outcome
• Selected appropriate Lean tools to be shared during each training session
• Encouraged embedding of Lean mindset by acting as a role model
• Facilitated effective usage of operational KPIs (identifying baseline & setting ambitious targets)
• Ensured implementation of lean fundamentals (daily huddle, visual management & problem solving)

Led a team of 3-7 lean navigators per project to drive 20% productivity increase following the McKinsey Lean Methodology, with project timeline of 12 weeks

• Led & drove medium scale lean initiatives with focus on ‘voice of customer, process efficiency, performance management, organization & skills, Mindset & behaviour'
• Responsible for end-to-end lean project planning, preparation & execution
• Prepared Project charter with Stakeholders
• Responsible for Stakeholder Management through the project lifecycle
• Managed project timelines & handled risks to maintain the project timelines
• Responsible for benefits sign off with stakeholders & benefit realization
• Trained & mentored local management on basic Lean methodology to ensure sustainability of identified improvements & encourage Continuous Improvement culture

As a Lean Navigator, autonomously managed the assigned scope of work & supported to Lean Skipper to achieve the expected impact within the limited timeframe of 12 weeks

• Applied systematic problem-solving approach using lean tools through various phase of lean project
• Performed analysis to evaluate opportunity for improvements against 5 pillars 'voice of customer, process efficiency, performance management, organization & skills, Mindset & behaviour'
• Carried out the different analysis to find the improvement possibilities in the current work scenario using methods like SIPOC, Value Stream Mapping (VSM), 5 WHY's, Ishikawa Diagram, Pareto principle etc
• Identified manual tasks in operations based on observations, reporting analysis & VSM, to determine scope for automation
• Developed future state through idea generation (Brainstorming) together with agreement on realistic improvements with stakeholder for sign off
• Defined Key Performance Indicators (KPIs) covering timeliness, productivity & quality with baselines & targets with timelines
• Implemented quick wins while present on site to achieve short term improvement

Responsible for management and delivery of SAP L1 resolution /user administration with language support in German and English

• Single point of contact for the Business Solution Manager in Germany, with the role of as a coordinator for onsite team in Germany & team in India
• Drove standardization & improvements by maintaining Statement of Instruction, monthly Service Level Reports & monitored completion of deliverables against KPIs
• Responsible for team development of 15 L1 SAP analysts