Bhaumik Mistry
Warszawa
Summary
Experienced professional adept at managing partner relations and resolving inbound requests across channels. Skilled in providing end-to-end support for Billers and ensuring MGI's B2B competitiveness. Extensive background in Manufacturing, Industrial, and Corporate settings, with expertise in Machine Operations, Management, Quality Control, and Customer Service. Known for prompt issue resolution and strong back-end support
Overview
9
9
years of professional experience
Work History
Partner Servicing Specialist III
MoneyGram
12.2021 - Current
- Engages proactively with MGI partners as the primary point of contact and ownership for resolving inbound requests via multiple channels such as phone, chat, and email. Proactively initiates outbound communication to address discrepancies, gather necessary information, and ensures comprehensive issue resolution.
- Diligently follows through on identified issues, conducting root cause analyses, proposing viable solutions, and collaboratively determining corrective actions with partners to achieve resolution.
- Serves as the central liaison for Billers throughout the entire servicing process, offering support in accounting, reporting, agent profile modifications, and training as needed.
- Collaborates closely with the sales team to comprehend agent requirements, perspectives, and challenges, ensuring MGI maintains competitive B2B Customer Service standards.
- Facilitates communication among various MGI departments to promptly resolve Billers’ concerns and uphold satisfaction levels, while also taking on additional responsibilities as delegated.
Quality Control
SBE Service Electronic & Logistics
11.2020 - 11.2021
- Oversaw the quality assurance process for repaired products and cell phones, ensuring meticulous attention to detail in assessing and maintaining product quality standards.
- Coordinated effectively with technicians to streamline operations, optimize workflow, and facilitate seamless communication throughout the repair process.
- Demonstrated expertise in performing a range of technical tasks including locking and unlocking phones, executing software updates, reflashing phones, and proficiently replacing parts and accessories across various phone models.
Machine Operator
Socopol SP
02.2018 - 10.2020
- Hands on experience to use packing machines
- Responsible for checking final product coming out from packaging machines
- Maintained documentation and analyze reports.
Customer Service Representative
Kochar Infotech
10.2015 - 09.2017
- Provided comprehensive backend support to customers, ensuring efficient resolution of their inquiries and concerns.
- Responded promptly to customer queries via email and phone, delivering effective and informative assistance.
- Leveraged CRM tools proficiently to organize, monitor, and maintain accurate customer data and records, optimizing service efficiency.
- Offered customers informed and relevant suggestions, contributing to enhanced satisfaction and problem resolution.
- Took on a mentoring role, guiding and supporting new team members to facilitate their integration and success within the team structure.
Manager
Shankar Emporium
01.2015 - 09.2015
- Spearheaded and guided a team of professionals to achieve high levels of productivity, fostering a collaborative and goal-oriented work environment.
- Implemented meticulous manual and systematic record-keeping practices to maintain comprehensive and accurate store data, ensuring organizational efficiency.
- Delivered exemplary customer service by warmly assisting customers and taking proactive measures to address their inquiries and concerns promptly and effectively.
Supervisor at Quality Control
Standard Engineering Works
02.2015 - 12.2014
- Supporting in production line and assisting co-workers in order to increase productivity
- Taking care of machine, machine parts and logistics
- Maintain database and record for the final product as well as team members productivity.
Education
Bachelor's - International Business Management
Interdisciplinary Centre of Business Studies
01.2020
Diploma - Mechanical Engineering
Parul University
01.2015
Skills
- MS Office
- Data Maintenance
- Oracle
- Mainframe
- Salesforce
- Cognos
- Quality Control
- Supervision
- Report Analysis
- Customer Service
- Problem Solving and good communication
- KD Max (3D) Program
- CNC knowledge
Languages
English
Upper intermediate
B2
Polish
Intermediate
B1
Timeline
Partner Servicing Specialist III
MoneyGram
12.2021 - Current
Quality Control
SBE Service Electronic & Logistics
11.2020 - 11.2021
Machine Operator
Socopol SP
02.2018 - 10.2020
Customer Service Representative
Kochar Infotech
10.2015 - 09.2017
Supervisor at Quality Control
Standard Engineering Works
02.2015 - 12.2014
Manager
Shankar Emporium
01.2015 - 09.2015
Bachelor's - International Business Management
Interdisciplinary Centre of Business Studies
Diploma - Mechanical Engineering
Parul University
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