Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BIENFAIS ADELITE IRAGUHA

Warsaw

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced customer care specialist with over 3 years of experience in Customer care services with both French and English. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist/French

Teleperformance Polska
09.2021 - 12.2022


  • Built a positive experience with online customers through various mediums such as: live chat and email; whilst navigating multiple software applications and technologies simultaneously.
  • Drive relentless customer focus with effective and timely support of post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
  • Demonstrated effective communication techniques to seamlessly handle and resolve customer conflict using good judgement in a professional and friendly manner.
  • Drive results with agility against customer service, efficiency and issue resolution targets
  • Applied SAP for innovation and improvement, while analyzing data from clients.

Customer Care Representative/English

Teleplan
03.2021 - 09.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Coordinated logistics and verified equipment shipment pricing and availability.

Education

Bachelor of Arts - International Business

WSG UNIVERSITY
Bydgoszcz, Poland
03.2024

High School Diploma -

LYCEE DE KIGALI
Kigali, Rwanda
11.2012

Skills

  • Outgoing with excellent communication skills(verbal & written)
  • Empathy and openness for working with clients
  • Good command of SAP, MS Teams and slack
  • IT literacy (Windows, MS suite)
  • Excellent interpersonal skills
  • Team-oriented attitude
  • Analytical approach and ability to work in a dynamic environment
  • Love taking ownership of side projects
  • Ability to master customer interactions, handle complaints and keep calm in stressful situations
  • Ability to multi-task and take responsibility & ownership in challenging situations
  • Call Documentation
  • Upbeat and Positive Personality
  • Establishing and Maintaining Customer Relationships
  • Inbound and Outbound Calling

Languages

French
Advanced
C1
English
Proficient
C2

Timeline

Customer Service Specialist/French

Teleperformance Polska
09.2021 - 12.2022

Customer Care Representative/English

Teleplan
03.2021 - 09.2021

Bachelor of Arts - International Business

WSG UNIVERSITY

High School Diploma -

LYCEE DE KIGALI

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