Bilciu Liviu Stelian
Gdansk,22
Summary
Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Overview
17
17
years of professional experience
Work History
Senior Process Executive
Cognizant
12.2022 - Current
- In my current role as a Senior Process Executive at Cognizant, I have had the opportunity to work on a project with LinkedIn Corporation.
- This role has enabled me to develop a deep understanding of trust, privacy, and security concerns, and to collaborate effectively across various business units and organizational levels
- My focus has been on driving efficiencies and participating in global initiatives to identify and mitigate site-related risks
- Managed customer inquiries regarding trust, privacy, and security for LinkedIn Corporation
- Conducted detailed research and data analysis to resolve issues and limit damage to trust
- Fostered cross-functional relationships across different business units to assist members and clients effectively
- Identified and communicated workflow gaps, driving process improvements
- Contributed to global initiatives by identifying potential risks and providing strategic recommendations
- Developed a comprehensive understanding of Oracle Service Cloud's automation features
- Played a key role in establishing and maintaining trust in the client's platform
- Leveraged expertise in data analysis to inform decision-making processes
- Collaborated with subject matter experts to address complex issues
- Ensured the highest standards of privacy and security in handling customer inquiries.
Quality Control Analyst
Electronic Arts (EA)
12.2021 - 10.2022
- During my tenure as a Quality Control Analyst at Electronic Arts (EA), I was involved in various projects including NBA LIVE Mobile and Madden NFL 22
- My responsibilities included utilizing the JIRA database for issue submission, handling coverage tasks, conducting issue regression, and supporting the onboarding of new employees
- This experience honed my analytical skills and deepened my understanding of quality assurance processes in the gaming industry
- Utilized JIRA for efficient issue submission and management
- Managed coverage tasks and responded to ad-hoc requests in a timely manner
- Performed thorough issue regression to ensure game quality
- Assisted in the onboarding process for new employees, providing necessary support and guidance
- Contributed to the development and testing of NBA LIVE Mobile and Madden NFL 22
- Ensured high standards of quality and performance in gaming products
- Collaborated closely with development teams to identify and resolve issues
- Played a pivotal role in maintaining the integrity of gaming experiences
- Developed expertise in various testing methodologies and tools
- Facilitated effective communication between teams to streamline the QA process.
Real Estate Business Owner/Recruiter
FastImob
06.2018 - 06.2021
- As the owner of FastImob, a real estate business, I led the company for three years, where my responsibilities included coordinating and training real estate teams, devising marketing strategies, and implementing various engagement techniques
- This role not only enhanced my leadership and management skills but also deepened my expertise in digital marketing and customer relationship management
- Oversaw the coordination and training of all real estate teams within the company
- Developed and executed monthly marketing strategies to enhance business performance
- Implemented effective techniques to increase client engagement and satisfaction
- Managed customer relationships using advanced CRM tools
- Demonstrated proficiency in digital marketing to promote real estate listings
- Cultivated strong business relationships through effective management practices
- Excelled in team management, motivating teams to achieve collective goals
- Conducted regular training sessions to develop the skills of team members
- Leveraged Microsoft Excel for efficient data management and analysis
- Pioneered innovative recruitment and interviewing strategies to attract top talent.
Quality Assurance Tester
Electronic Arts (EA)
11.2017 - 05.2018
- In my role as a Quality Assurance Tester at Electronic Arts (EA), I contributed significantly to the development of popular games like Star Wars: Battlefront II and Burnout Paradise Remastered
- My primary responsibilities involved issue submission using the JIRA database, handling coverage tasks, and supporting the onboarding of new employees
- This experience was pivotal in enhancing my understanding of the gaming industry's quality assurance processes
- Played a critical role in the quality assurance of Star Wars: Battlefront II and Burnout Paradise Remastered
- Utilized JIRA for efficient tracking and management of game issues
- Executed coverage tasks and responded to ad-hoc requests with precision
- Conducted detailed issue regression to ensure the highest game quality
- Assisted in the onboarding and training of new QA team members
- Contributed to one of the most successful games played by millions worldwide
- Maintained high standards of quality in a fast-paced gaming environment
- Collaborated closely with development teams for issue resolution
- Demonstrated strong problem-solving and analytical skills
- Enhanced team performance through effective communication and collaboration.
Service Quality Analyst
Ioana LB Fitness
08.2016 - 11.2017
- As a Service Quality Analyst at Ioana LB , I was responsible for overseeing various printing projects and ensuring quality control.
- My role required strong project management skills and an ability to build relationships, both with team members and clients.
- I also developed expertise in digital marketing, sales process development, and direct sales, contributing significantly to the company's growth.
- Managed and coordinated all printing projects for Ioana LB.
- Applied project management skills to ensure timely completion of projects.
- Built and maintained strong relationships with clients and team members.
- Utilized digital marketing strategies to promote printing services
- Implemented quality control measures to maintain high standards
- Developed and oversaw the sales process, enhancing sales management
- Excelled in direct sales, contributing to the company's revenue growth
- Used Microsoft Excel for data management and reporting
- Negotiated with suppliers and clients to ensure the best outcomes.
- Improved service quality by thoroughly analyzing customer feedback and identifying areas for improvement.
D2D Sales Specialist Agent
UPC Romania
05.2014 - 06.2016
- During my tenure as a D2D (Door to Door) Sales Specialist Agent at UPC Romania, I honed my skills in direct sales, customer relationship management, and negotiation
- This role required a deep understanding of the sales process and the ability to communicate effectively with diverse clients
- My expertise in quality control and sales management was crucial in driving the success of our sales team
- Specialized in direct sales, efficiently promoting UPC Romania's services
- Excelled in building and managing customer relationships
- Utilized CRM tools to track customer interactions and sales progress
- Demonstrated strong communication skills in interactions with clients
- Employed negotiation tactics to close deals and enhance customer satisfaction
- Contributed to the development and refinement of the sales process
- Played a key role in achieving sales targets and company objectives
- Implemented quality control measures to ensure high standards in sales
- Used Microsoft Excel for sales tracking and performance analysis
- Worked in a hybrid environment, balancing office and field responsibilities.
D2D Sales Specialist
RCS & RDS
04.2012 - 01.2014
- In my role as a D2D Sales Specialist at RCS & RDS, I utilized my expertise in direct sales, customer relationship management, and negotiation to effectively promote the company's services
- This position required adaptability and strong communication skills, as I worked in a hybrid environment interacting directly with customers to meet sales targets and enhance customer satisfaction
- Expertly conducted direct sales, effectively promoting RCS & RDS services
- Utilized CRM tools for efficient management of customer interactions and sales tracking
- Demonstrated exceptional customer service skills in client interactions
- Employed negotiation techniques to close sales and build customer loyalty
- Utilized Microsoft Excel for data analysis and sales reporting
- Maintained high standards in quality control during the sales process
- Played a vital role in the development and improvement of sales processes
- Achieved and often surpassed sales targets through effective strategies
- Balanced fieldwork with office duties in a hybrid work environment
- Cultivated strong communication skills, essential for client engagement.
Security Team Lead
Protect Security S.R.L
09.2010 - 04.2012
- As the Security Team Lead at Protect Security S.R.L, I oversaw the management and coordination of the security team
- My responsibilities included project management, team motivation, and maintaining high standards of communication and security practices
- This role enhanced my leadership skills and my ability to build strong team dynamics in high-pressure situations
- Led and managed the security team with strong leadership and project management skills
- Ensured effective team communication and coordination for optimal security coverage
- Fostered a motivated and cohesive team environment
- Implemented and oversaw security protocols and procedures
- Maintained high standards of safety and security at all times
- Developed strong relationships with team members and other stakeholders
- Demonstrated proficiency in Romanian, facilitating effective local communication
- Conducted regular team meetings and training sessions
- Managed various security challenges with professionalism and efficiency
- Played a crucial role in maintaining a safe and secure environment.
Business Sales Manager
Ioana LB Fitness
02.2009 - 04.2010
- As a Business Sales Manager at Ioana LB Fitness, I led the sales team, driving business growth through effective sales strategies and relationship management
- My role encompassed project management, team leadership, and the implementation of innovative digital marketing techniques
- This position allowed me to utilize my skills in CRM, interviewing, customer service, and direct sales to significantly contribute to the company's success
- Directed the sales team to achieve and exceed business targets
- Implemented effective sales strategies, enhancing business growth
- Fostered strong client relationships through excellent customer service
- Utilized digital marketing techniques to maximize sales opportunities
- Employed CRM tools for efficient customer data management and analysis
- Conducted interviews and recruitment to build a high-performing sales team
- Led project management initiatives to streamline sales processes
- Motivated the team to excel through effective leadership and communication
- Excelled in direct sales, contributing significantly to revenue growth
- Negotiated contracts and deals, ensuring profitable outcomes for the business.
Sales And Marketing Specialist
Almaco Impex S.R.L
02.2007 - 02.2009
- In my role as a Sales and Marketing Specialist at Almaco Impex S.R.L, I was responsible for developing and executing sales and marketing strategies
- My expertise in project management, relationship building, and team management played a crucial role in enhancing the company's market presence
- I also applied my skills in CRM, customer service, and direct sales to effectively drive the company's growth and maintain strong business relationships
- Developed and executed innovative sales and marketing strategies
- Managed client relationships to ensure high levels of customer satisfaction
- Utilized project management skills to coordinate marketing initiatives
- Played a key role in team management and motivation
- Applied CRM strategies to improve customer engagement and retention
- Delivered exceptional customer service to maintain and grow client base
- Conducted successful direct sales campaigns
- Leveraged Microsoft Excel for data analysis and marketing reporting
- Enhanced team performance through effective communication and leadership
- Contributed to the development and implementation of sales processes.
Education
Bachelor of Science -
Colegiul Tehnic Dimitrie Leonida
BucurestiHigh School Diploma -
Liceul Teoretic Benjamin Franklin
Bucuresti06.2013
Skills
- Oracle Service Cloud Workflow
- 180 Recruitment
- Project Management
- Workflow Analysis
- Compliance
- Efficiency Improvement
- Proposal Development
Languages
Romanian
Native language
English
Proficient
C2
Polish
Beginner
A1
Timeline
Senior Process Executive
Cognizant
12.2022 - Current
Quality Control Analyst
Electronic Arts (EA)
12.2021 - 10.2022
Real Estate Business Owner/Recruiter
FastImob
06.2018 - 06.2021
Quality Assurance Tester
Electronic Arts (EA)
11.2017 - 05.2018
Service Quality Analyst
Ioana LB Fitness
08.2016 - 11.2017
D2D Sales Specialist Agent
UPC Romania
05.2014 - 06.2016
D2D Sales Specialist
RCS & RDS
04.2012 - 01.2014
Security Team Lead
Protect Security S.R.L
09.2010 - 04.2012
Business Sales Manager
Ioana LB Fitness
02.2009 - 04.2010
Sales And Marketing Specialist
Almaco Impex S.R.L
02.2007 - 02.2009
Bachelor of Science -
Colegiul Tehnic Dimitrie Leonida
High School Diploma -
Liceul Teoretic Benjamin Franklin
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