Biruk Emeshaw
Warsaw
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients.Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a knowledge of the customer service industry. Positive, hardworking, and commeted to bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Bank Of Abyssinia
10.2020 - 09.2021
- Assist 50+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Serve customers by providing product and service information and resolving and service problems.
- handling complaints to building strategies for improving the overall
- Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
Marketing and Sales Manager
Noah Real Estate
11.2020 - 08.2021
- Analyzed sales and marketing data for improved strategies.
- Manage and coordinate sales and marketing activities for the company
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Education
Business Management
Wsb School of Computer Science, Management
Łabiszyńska 25, 03-204 WarszawaSkills
- Customer Relations
- Calm and Professional Under Pressure
- Microsoft Word
- Microsoft Excel
- Staff Training
- Communication
- Problem solving
- Time management
Languages
English
Amharic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Marketing and Sales Manager
Noah Real Estate
11.2020 - 08.2021
Customer Service Representative
Bank Of Abyssinia
10.2020 - 09.2021
Business Management
Wsb School of Computer Science, Management
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