Blake Goldfinch
Koluszki
Summary
Motivated professional with diverse international experience in customer service across multicultural environments. Proven ability to enhance client engagement and resolve issues efficiently. Strong communication skills and teamwork focus contribute to maintaining high professional standards.
Overview
5
5
years of professional experience
Work History
English Mentor
Angloville
Warsaw, Poland
03.2026 - Current
- Guided English conversation sessions that increased fluency and participant engagement.
- Provided constructive feedback on speaking and writing exercises to improve language proficiency.
- Designed and led activities that enhanced language skills and built participant confidence.
- Facilitated group discussions that improved conversational English skills for non-native speakers.
Hostel Representative
Bong Hostel
Ha Giang
01.2026 - 03.2026
- Facilitated bookings and provided travel information and general enquiries support to enhance guest satisfaction.
- Resolved complaints and service issues to uphold positive guest experiences.
- Coordinated social activities and events to foster community and enhance hostel atmosphere.
- Provided front-of-house customer service across reception, bar, and restaurant areas.
- Navigated a dynamic multicultural environment, engaging with diverse travellers from various backgrounds.
Electrician
Allendale Electrical
Auckland
11.2024 - 11.2025
- Explained services and resolved technical issues for clients, enhancing customer understanding and satisfaction.
- Provided professional on-site customer service in commercial and hospital environments, ensuring compliance with industry standards.
- Collaborated with project teams and contractors to complete work efficiently, contributing to timely project delivery.
- Followed safety standards and workplace procedures at all times.
- Maintained service documentation, reports, and job records.
Electrical Apprentice
Complete Electric Solutions / Auckland Wide Security
Auckland
10.2022 - 10.2024
- Installed and serviced CCTV, alarm systems, access control, and electrical systems to enhance security for residential and commercial properties.
- Collaborated with electricians and team members to efficiently complete installations, contributing to timely project delivery.
- Maintained accurate records and ensured compliance with safety procedures.
- Delivered on-site customer service, addressing inquiries and resolving issues to ensure customer satisfaction in residential and commercial settings.
- Clarified technical work to customers, providing detailed explanations and addressing inquiries.
Electrical Apprentice
Caldwell & Levesque
Auckland
06.2021 - 10.2022
- Installed wiring and electrical systems following engineering plans.
- Collaborated with teams on commercial electrical construction projects to ensure timely and efficient execution.
- Coordinated communication between contractors and project teams to facilitate project flow.
- Maintained accurate documentation and enforced safety standards to uphold compliance and quality.
Education
New Zealand Certificate in Electrical Engineering - Level 4
The Electrical Training Company (ETCO)
Cambridge IGCSE & NCEA Level 2 -
St Peters College
New ZealandSkills
- Classroom management
- Assessment strategies
- Material development
- Scheduling and documentation
- Record keeping
- Customer service
- Enquiry handling
- Complaint resolution
- Problem solving
- Team collaboration
- Time management
- Adaptability
- Communication skills
- Motivation strategies
- Feedback provision
Qualifications And Certifications
- Registered Electrician, New Zealand, EW156307, E 086010
- Electrical Mechanic Licence, Queensland, Australia, 1507880
- New Zealand Certificate in Electrical Engineering, Level 4, The Electrical Training Company (ETCO)
- Cambridge IGCSE & NCEA Level 2, St Peters College, New Zealand
Additional Information
International work experience across New Zealand, Poland and Vietnam. Native English speaker with strong interpersonal and communication skills. Experienced working with diverse teams and international customers.
References
Available upon request.
Timeline
English Mentor
Angloville
03.2026 - Current
Hostel Representative
Bong Hostel
01.2026 - 03.2026
Electrician
Allendale Electrical
11.2024 - 11.2025
Electrical Apprentice
Complete Electric Solutions / Auckland Wide Security
10.2022 - 10.2024
Electrical Apprentice
Caldwell & Levesque
06.2021 - 10.2022
New Zealand Certificate in Electrical Engineering - Level 4
The Electrical Training Company (ETCO)
Cambridge IGCSE & NCEA Level 2 -
St Peters College