Błażej Nowak
Warszawa,Poland
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work history
Customer service Specialist
Mbank
2024.11 - 2025.12
- Analyzing customer service data
- Contact with customer, providing information and solutions via email/phone
- Creating charts in Excel on daily basis
Customer service Specialist
Artis
2023.09 - 2024.10
- Supporting customers via phone and email - providing information
- Preparing reservations and reports
- Managed over 50 customer calls per day
Maintaining a website
Supremex
2020.01 - 2022.01
- Maintaining the website, adding new products and descriptions
- Supporting customers via phone and email, completing transactions
Education
Some College (No Degree) - International Business
Uczelnia Lazarski
Warsaw 2024.01 -
Some College (No Degree) - Mathematics And Economics
I Social Secondary School of European Union
Zamość 2019.01 - 2023.01
Skills
- Time efficiency
- Stress resistance
- Find solutions under pressure
- Proficient computer skills and ability to quickly learn new programs and platforms
Knowledge of foreign languages:
English – C1
FCE certificate (B2)
Working on CAE (C1 certificate)
Hobbys:
AI Technologies, Sports, Video/Audio editing, Geography
Additionally:
- Driving license category B1/B+E
- Software skills: Excel, Office365, Windows, iOS
- Since 2020, I have been selling clothes online and building strong, long-term relationships with my customers.
Timeline
Customer service Specialist
Mbank
2024.11 - 2025.12
Some College (No Degree) - International Business
Uczelnia Lazarski
2024.01 -
Customer service Specialist
Artis
2023.09 - 2024.10
Maintaining a website
Supremex
2020.01 - 2022.01
Some College (No Degree) - Mathematics And Economics
I Social Secondary School of European Union
2019.01 - 2023.01