Blessings Dube
Warsaw
Summary
Experienced professional with years in Fin-Tech, Card Processing, Technical Support, Customer Service, and Education sectors. Skilled in strategizing and executing plans for business growth, focusing on business expansion and relationship building. Proven track record in optimizing processes, leading cross-functional projects, and delivering exceptional results, demonstrating strategic thinking and team leadership abilities.
Overview
1
1
year of professional experience
Work History
Technical Support Specialist
Foundever
05.2023 - Current
- Proactively addressed and resolved product quality complaints, maintaining compliance with stringent regulatory standards
- Supported managers, and senior analysts in conducting AML/Fraud investigations
- Collaborated with team members to determine case closure, escalate findings, and file Suspicious Activity Reports
- Consistently demonstrated strong troubleshooting skills in resolving daily hardware and app issues for Square POS
- Assisted Square Retail customers in managing and rectifying inventory errors, ensuring uninterrupted operations
- Proficient in diagnosing and resolving issues with Square POS hardware, achieving a high customer issue resolution rate
- Skilled in troubleshooting Square POS application and Square Android software, resulting in a significant decrease in software-related support tickets
- Experienced in connecting and troubleshooting Star Micronics printers, USB peripherals, and printer-driven cash drawers, enhancing overall system integration and efficiency while reducing transaction time by an average of 15%
Ambassador
AstraZeneca
12.2022 - 06.2023
- Engaged in a diverse range of office and 10+ online training sessions, proactively elevating professional knowledge and skills
- Successfully completed a comprehensive 3-hour Clinical Trial Safety TRISARC/Project Management Strategy training, enhancing expertise in critical aspects of clinical trial management
- Developed advanced proficiency in Electronic Trial Master Files (eTMF) for clinical studies, contributing to a substantial improvement in knowledge of clinical trial process efficiency
- Utilized strategic social media engagement to achieve over 200 impressions, significantly boosting brand visibility and fostering increased engagement through consistent sharing and reposting of company posts on LinkedIn
Education
Master's in Business Management -
Vistula Business University
03.2024
Bachelor Of Pharmacy -
Shenyang Pharmaceutical University
Shenyang China 06.2019
Skills
- Teamwork and Collaboration
- Desktop support
- Highly Professional
- Error Detection
- Advanced investigative skills
- Ability to collaborate effectively with cross-functional teams
- SQL and SOPs
- Data Analytics
- Proficient in writing and filing Suspicious Activity Reports
- Problem-Solving
- Team Player
- Adaptability
- Multitasking
Digital Skills
Microsoft Word, Excel, PowerPoint, Salesforce, Slack, Teams, Zoom, Meet, Discord, PubMed
Timeline
Technical Support Specialist
Foundever
05.2023 - Current
Ambassador
AstraZeneca
12.2022 - 06.2023
Master's in Business Management -
Vistula Business University
Bachelor Of Pharmacy -
Shenyang Pharmaceutical University
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