Bogdan Radu

• Client and Customer Relationship Management:
  Built and maintained strong relationships, fostering trust through excellent and accurate service.
• Stakeholder Collaboration:
  Established partnerships with internal and external stakeholders to align services with organizational goals. Worked with HR Business Partners and external vendors on HR-related issues
• Employee Lifecycle Support:
  Provided dedicated assistance to employees in the Romanian, Swiss, and Czech Republic markets, supporting HR processes such as promotions, salary adjustments, bonuses, and other related functions.
• Process Improvement:
  Streamlined service processes to enhance efficiency and boost customer satisfaction.
• HR Administration:
  Managed employee lifecycle changes and prepared documentation in HR systems (e.g., Workday).
• HR Query Resolution:
  Addressed HR inquiries via ServiceNow, ensuring timely and accurate responses.
• Data Management Compliance:
  Maintained employee files in accordance with data management standards.
• Service Level Compliance:
  Ensured adherence to SLAs, achieving high customer satisfaction levels.
• Continuous Improvement:
  Supported initiatives to enhance HR systems and processes.
• Employee Engagement:
  Promoted initiatives to improve morale and job satisfaction among both my team members and colleagues from other departments.
• Exit Interviews:
  Conducted exit interviews to gather feedback for improvement.

• Employee Support:
  Addressed HR-related inquiries and concerns, providing comprehensive assistance to employees.
• Case Management:
  Managed end-to-end resolution processes for assigned cases, ensuring timely follow-up and effective outcomes.
• Data Management:
  Maintained and updated employee personal data within SAP database to ensure accuracy and compliance.
• Document Preparation:
  Prepared HR-related documents with attention to detail and adherence to company standards.
• Data Audits:
  Conducted daily audits of data inputs to ensure integrity and reliability of information.
• Report Generation:
  Generated standard and complex reports from SAP to support HR decision-making and analysis.
• Translation Support:
  Performed small-scale translation tasks to facilitate communication across diverse teams.

• Employee Lifecycle Support:
  Assisted employees in the Romanian market throughout their lifecycle, providing dedicated support.
• HR Systems Management:
  Managed employee lifecycle changes in HR systems, ensuring that documentation for various HR processes was prepared with precision and compliance.
• Customer Service Excellence:
  Delivered exceptional service via phone and email, ensuring accurate transactions aligned with legal requirements.
• Primary Point of Contact:
  Served as the main contact for employees, managers, and HR Business Partners regarding administrative inquiries.
• Data Maintenance:
  Ensured employee data maintenance in compliance with audit requirements, promoting integrity and confidentiality.
• Process Improvement:
  Participated in revising processes and procedures to enhance operational efficiency and reporting accuracy.
• Team Workflow Optimization:
  Contributed to developing a comprehensive checklist to streamline daily activities and balance team workload.

• Administrative Processing:
  Processed administrative instructions efficiently, ensuring accuracy and compliance with complex financial procedures.
• Order Management:
  Worked under tight deadlines to send and accurately process orders, including thorough background checks for each transaction.
• Client Follow-Up:
  Followed up with clients to obtain instruction authorization, ensuring timely execution of processes.
• Activity Tracking:
  Completed daily checklists to track activities and ensure accountability.
• Audit Preparation:
  Prepared comprehensive standard audit packages to facilitate compliance and review processes.
• Exception Analysis:
  Analyzed instruction exceptions, implementing timely resolutions to mitigate issues and maintain workflow.
• Resolution Monitoring:
  Monitored exception resolutions, coordinating with responsible parties to gather and document resolution details.

• Primary Point of Contact:
  Acted as the main liaison between the Starbucks store manager and depot personnel, facilitating clear communication and collaboration.
• Information Management:
  Managed the flow of information on inventory levels, deliveries, and customer orders to ensure alignment between store operations and depot logistics.
• Delivery Coordination:
  Coordinated scheduling of deliveries and pickups to optimize supply chain efficiency and minimize disruptions.
• Order Processing:
  Processed customer orders, ensuring timely fulfillment and addressing any issues that arose during the order lifecycle.
• Customer Support:
  Assisted in resolving customer inquiries and complaints by liaising with relevant departments to maintain high customer satisfaction.
• Regular Follow-Ups:
  Conducted follow-ups with depot staff regarding order status, delivery timelines, and operational challenges.
• Team Productivity:
  Boosted team productivity by providing ongoing training and support to fellow specialists.
• Process Improvement:
  Assisted in developing and implementing process improvements to enhance operational efficiency and customer service.

• Operational Improvement:
  Took full responsibility for identifying areas for operational improvement and managing staff shifts to optimize the sales-to-labor hour ratio and achieve goals.
• Employee Oversight:
  Oversaw the hiring process and monitored employee performance to ensure adherence to company standards.
• Financial Reporting:
  Created shift financial reports and managed inventory orders for accurate resource planning and control.
• Customer Satisfaction:
  Implemented new trends and practices to enhance customer satisfaction and exceed expectations.
• Performance Reporting:
  Reported directly to the area manager on operational performance and strategic initiatives.
• Team Development:
  Improved team communication, goal orientation, and hands-on attitudes, fostering accountability and independence.
• Financial Audits:
  Conducted financial audits to ensure accuracy and compliance, addressing discrepancies.
• Conflict Resolution:
  Facilitated the resolution of misunderstandings among team members, providing support, motivation, and coaching.

Main Achievements

• Sales Increase:
  Achieved a 69% increase in sales, setting the highest record in the workplace.
• Customer Experience Improvement:
  Enhanced customer experience and satisfaction by over 50%.
• Individual Development:
  Developed individual development plans for team members and organized regular catch-up meetings to review progress.

• Service Delivery:
  Learned various work schemes to deliver high-quality service, consistently meeting customer expectations.
• Team Collaboration:
  Collaborated with team members to achieve daily operational goals and enhance overall performance.
• Shift Management:
  Organized and managed shifts, coordinating timelines and preparing necessary documentation.
• Health and Safety Compliance:
  Conducted health and safety checks to ensure compliance with regulations and maintain a safe working environment.
• Team Coaching:
  Coached team members to improve skills and performance, fostering a supportive learning environment.